Hercules Careers
Sr. Customer Delivery Manager
Canada · Senior
Sponsorship not specified$140k-$180kDetected 26 days ago
DockerKubernetesDevOpsData AnalysisData ScienceLLMsAgentic AIProject ManagementJiraSalesforceCRMLogisticsProcess ImprovementCustomer SuccessCustomer SupportZendeskCadenceCommunicationCollaborationPublic Speaking
About the role
- You'll plan the project, configure the deployment, train the users, monitor adoption, and troubleshoot issues-all while continuously identifying ways to automate and improve the process through AI tooling and operational excellence.
Responsibilities
- Build and maintain project plans, timelines, baselines, and risk registers.
- Lead weekly cadence meetings with executive stakeholders and provide dashboard summaries on project and portfolio progress.
- Manage internal and external resource coordination, meeting scheduling, agendas, and detailed post-meeting minutes across all active engagements.
- Maintain the Hercules Enterprise Playbook, including review of implementation guides, user manuals, and internal process documentation.
- Customer Deployment and Configuration Lead AI Assisted Customer Post Sales Discovery sessions to uncover gaps with current onboarding plans Act as the technical liaison between our engineering teams and DevOps Team for our SAAS based solution and the Customer's IT organization, developing an intimate understanding of each customer's technical capabilities, and constraints.
- Own the UAT and acceptance testing process with the Customer, ensuring validation criteria are met before go-live and that any gaps are resolved collaboratively with engineering.
- Create and deliver Quarterly Business Review packages, including usage analytics, technical improvement roadmaps, and strategic recommendations.
- About Hercules Hercules helps finance and operations leaders solve problems that are too complex, large-scale, or time-consuming for human teams to manage alone.
- Built on a modular, multi-AI agent architecture, Hercules delivers industry-specific solutions for staffing, insurance, government, and financial services.
- You will serve as the single point of accountability across project delivery, technical deployment, customer success, and frontline support for your portfolio of enterprise accounts.
Requirements
- Work with Customer to understand their desire for specific configuration options and provide insight to Product on any changes that may be required.
- You don't need to be a data scientist, but you must be able to explain how our models process data and deliver value to non-technical stakeholders.
- Advanced proficiency in project management and collaboration tools (e.g., Smartsheet, Jira, MS Project, MS Teams, Slack).
Nice to have
- Experience in staffing, insurance, government, financial services Familiarity with containerized deployment models (Kubernetes, Docker) PMP, CSM, or equivalent certification.
- Experience with Salesforce, Zendesk, Totango, or similar CRM/CS platforms.
Compensation
- $140k-$180k
Benefits
- Customer Success & Adoption Serve as the trusted advisor for your accounts post-deployment-monitoring adoption metrics, conducting health checks, and building joint success plans with Customers.
Company info
- Proactively identify adoption gaps through usage data analysis and develop targeted intervention strategies to maximize the value Customers derive from the platform.
Apply directly at Hercules Careers →Create a free account for alerts like thisView Hercules Careers immigration profile
This listing is sourced directly from Hercules Careers's careers page and normalized into a canonical job model.