Strike Social
IT Specialist (Tier 1)
Remote, Americas
Sponsorship not specified$61k-$80kDetected 26 days ago
iOSAndroidJiraLogisticsCustomer SupportZendeskVPNZero TrustCommunication
About the role
- Better Money Strike is the Bitcoin company.
- With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings.
- From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey.
Responsibilities
- Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.
- Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.
- Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.
- Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.
Requirements
- Required Skills & Experience
Nice to have
- Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).
- A strong interest in or hands-on experience with, utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies.
- Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).
- A naturally positive, customer-first personality with excellent verbal and written communication skills.
- You can explain complex tech concepts to non-technical users with ease and patience.
- Okta Certified Professional or Admin
- Google Workspace Professional Administrator
- Jamf Certified Associate or Tech
Skills
- This is a great opportunity to learn and grow your career in a fast-paced startup.
Compensation
- Access to a company 401k plan
- No trading fees when you buy and sell bitcoin on Strike
- Benefits and compensation are location dependent
- $61K - $79.5K USD
- Non US-Based positions
- Our Founder is a college dropout.
Benefits
- Equity in a high-growth startup
- Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance
- Cell phone and internet reimbursement
- Flexible PTO, sick leave & parental leave
- We do not make hiring decisions based on educational history whatsoever.
- Benefits and compensation are location dependent
Company info
- Better Money
- Strike is the Bitcoin company.
- Available in more than 100 countries - including the U.S., Europe, Latin America, and Africa - Strike is building a better financial system powered by Bitcoin.
- Bitcoin is better money.
- Strike is how you use it.
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This listing is sourced directly from Strike Social's careers page and normalized into a canonical job model.