Asurion

Senior Product Designer

US-Work at Home, United States of America · Senior

Sponsorship not specifiedDetected 35 days ago

UX ResearchDesign SystemsAccessibilityResearchLeadershipMentoring

About the role

We are looking for a Senior Product Designer to shape customer experiences across all our partners through a scalable platform. You will lead and own high-impact design strategy work that connects digital tools, associate workflows, services, and physical store moments into intuitive end-to-end experiences.
This is a hands-on design leadership role for someone who can move from strategy to execution, partner across Product, Engineering, Research, Retail Operations, Marketing, and Analytics, and use research, data, and AI-powered design approaches to deliver measurable customer and business outcomes. You will help define how AI enhances both the design process and the experiences we create, ensuring solutions remain intuitive, accessible, and human-centered.
We are looking for a Senior Product Designer to shape customer experiences across all our partners through a scalable platform.

Lead experience outcomes across major partners. Own end-to-end design for partner customer journeys, and strategic initiatives from discovery and service selection through support, checkout, and engagement.
Design cohesive experiences. Defin e cohesive experience strategy across digital, physical, and service touchpoints.
Drive cross-functional alignment. Work with product, engineering, research, analytics, marketing, training, and retail operations to align priorities and deliver high-quality, consumer-first experiences.
Influence leaders and roadmap priorities. Define quarterly experience direction for customer domain and influence roadmap priorities through evidence-based storytelling, customer insights, and design rationale.
Prototype, test, and iteration. Validate concepts early, measure outcomes, and refine designs to i mprove u sability, satisfaction, conversion, retention, or operational efficiency.
Raise the design bar. Set visual and interaction standards, contribute to design systems, and provide critique and coaching to elevate craft quality.
Substantial experience in product design, UX, service design, or customer experience design, with a portfolio showing shipped work and measurable impact.
Strong UX/UI craft, including information architecture, interaction design, visual design, accessibility, and responsive design.
Strong user-centered design practice, including research synthesis, journey mapping, prototyping, usability testing, and iteration.

Experience with design systems, reusable patterns, component-based design, and design handoff in partnership with engineering.

Experience mentoring designers and elevating team capability through critique, coaching, and sponsorship.

This listing is sourced directly from Asurion's careers page and normalized into a canonical job model.