Jobgether

MidMarket Customer Success Manager

Sponsorship not specified$119k-$140kDetected 6 hours ago

ComplianceJiraSalesforceCRMAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

This is an exciting opportunity to join a fast-growing cybersecurity environment focused on helping organizations maximize the value of advanced AI-driven security solutions.
Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
The final decision and next steps (interviews, assessments) are managed by their internal team.

This position is listed on behalf of a partner company, who manages all applications and next steps.
Our partner is looking for a MidMarket Customer Success Manager based in the United States.
The position offers a highly collaborative setting, partnering with Product, Engineering, Support, and Sales teams to address challenges and identify new opportunities.
Ideal candidates are customer-centric, technically curious, and passionate about building long-lasting relationships in a dynamic SaaS environment.
Serve as the primary point of contact for an assigned portfolio of customers, building strategic relationships and driving successful adoption of the platform.
Develop a deep understanding of customers' business objectives, industry challenges, and security priorities to provide tailored guidance and recommendations.
Collaborate with internal stakeholders to share customer feedback, influence product improvements, and align on long-term customer success plans.

Minimum of 5 years of experience in enterprise SaaS environments, including at least 3 years in Customer Success, Technical Account Management, or customer support roles.
Strong communication, presentation, and organizational skills, with the ability to navigate both strategic business discussions and technical conversations.
Experience using CRM and case management platforms such as Salesforce, Jira, or similar tools.
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent professional experience.

Competitive base salary ranging from $119,040 to $140,000 USD, depending on experience, skills, and location.

Eligibility for performance-based bonus and equity programs.
Comprehensive health and wellness benefits package.
Inclusive culture that values diversity, learning, and professional development.
Promote awareness and utilization of platform capabilities through customer education, best practices, and enablement initiatives.
Proactively monitor account health, identify risks, manage escalations, and coordinate cross-functional efforts to ensure positive customer outcomes.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
In this role, you will serve as a trusted advisor to mid-market customers, guiding them through onboarding, adoption, and long-term success strategies.
You will work closely with stakeholders across technical and executive levels, ensuring customers achieve measurable business outcomes while strengthening retention and growth.

This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.