Ribbon AI
Customer Solution Specialist
Toronto
Sponsorship not specifiedDetected 2 days ago
LogisticsRecruitingCustomer SuccessCustomer SupportIntercom
About the role
- This is a hands-on role for someone who is technical, customer-focused, organized, and excited to help companies adopt AI in one of the most important parts of their business: hiring.
- Recognized by Fast Company as one of the Most Innovative Companies of 2026 and featured by The New York Times, BBC, Inc., and Bloomberg, we're helping employers find the right people 10× faster.
- Our always-on voice AI interviewer screens candidates in minutes, identifies top talent automatically, and frees recruiters to spend time where it matters most.
Responsibilities
- Investigate technical problems across Ribbon's platform, AI interviews, workflows, and integrations, then partner with Engineering and Product to drive resolution.
- Support Customer Success with onboarding, implementation, configuration, and customer enablement where technical expertise is needed.
- Create and maintain clear internal documentation, troubleshooting guides, and customer-facing help content to improve the support experience.
- Help deliver a reliable, responsive, and high-quality customer experience as Ribbon scales with enterprise and high-volume hiring teams.
- Is organized, detail-oriented, and able to manage multiple support requests with urgency, accuracy, and follow-through.
- You'll work closely with Customer Success, Product, and Engineering to investigate technical questions, resolve customer issues, document recurring problems, and improve the overall support experience.
- Be the first line of support for customers and candidates, helping troubleshoot issues quickly, clearly, and professionally.
Requirements
- Has 1-3 years of experience in technical support, customer support, implementation, customer success, or a similar role at a B2B SaaS company.
- Experience with ATS platforms, HR tech, APIs, integrations, Intercom, or technical documentation.
Skills
- Go beyond your resume and let your skills shine.
Compensation
- Competitive salary + meaningful equity. We want you thinking like an owner because you are one.
- Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It's more than just travel, it's an investment in alignment and collaboration.
- Annual international offsite.
Benefits
- Competitive salary + meaningful equity.
- Health & wellness stipend.
- A flexible hybrid work environment.
Company info
- If you're a match, our team will reach out fast for next steps.
- We can't wait to see how you'll help our customers hire faster, smarter, and better with Ribbon.
- Communicates clearly, patiently, and professionally with customers, candidates, and internal teams.
- Help Ribbon's customers succeed by making sure their teams, candidates, and hiring workflows run smoothly.
- Your mind and body are part of the product.
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This listing is sourced directly from Ribbon AI's careers page and normalized into a canonical job model.