businessprocessingsolutions
Sr. Customer Insight Analyst
Philadelphia, Pennsylvania · Senior · Full-time
No sponsorship$75k-$95kDetected 20 days ago
SQLDatabricksProject ManagementOutbound SalesBudgetingExcelVendor ManagementInventory ManagementCustomer SupportCommunicationOrganizational SkillsTransportation Management
About the role
- This role plays a critical part in ensuring the quality, consistency, and compliance of communications across the organization's Parking, Tolling, and Municipal Collections contracts.
- Language Assessment & Template Development
- Assess and evaluate messaging language for compliance, clarity, effectiveness, and brand alignment across all communication channels.
Responsibilities
- Develop and maintain a unified channel calendar that coordinates all communication touchpoints across Parking, Tolling, Municipal Collections, and other client types.
- Identify and implement new channel strategies, initiatives, and delivery methods to enhance customer engagement and collections performance.
- Ensure adherence to outreach schedules to eliminate delivery slippage and maintain budgetary compliance.
- Develop, maintain, and govern a library of approved communication templates for direct mail, email, and SMS, ensuring consistency and regulatory compliance.
- Recommend and implement content enhancements to improve customer response rates, readability, and overall campaign engagement.
- Partner with legal, compliance, and operations teams to review and approve new or revised template language.
- Lead A/B and test-and-control content experiments to validate messaging effectiveness and inform template iteration.
- As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.
Requirements
- Lead cross-functional projects and initiatives supporting channel strategy goals, with minimal direction required.
Skills
- High school diploma or GED required.
- 5+ years of experience in multi-channel or omni-channel marketing, communications, or customer outreach operations.
Compensation
- Duncan Solutions, LLC, does not provide visa sponsorship now or in the future.
- Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
- This role will offer $75,000 - $95,000 annually, depending on experience, skills, and location.
Benefits
- Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits.
- Medical, Dental, & Vision Insurance
- Healthcare & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company Paid Short- & Long-Term Disability
Company info
- We offer our full-time regular employees who meet eligibility criteria the following which include:
Visa & Work Authorization
- Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future.
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