Intercom
Professional Services Operations Manager
San Francisco, California
Sponsorship not specified$129k-$154kDetected 1 day ago
Data VisualizationA/B TestingProject ManagementSalesforceForecastingExcelCustomer SupportIntercomLeadershipCommunicationPublic Speaking
About the role
- The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725.
- Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.
- The base pay range is subject to change and may be modified in the future.
Responsibilities
- Manage multiple projects from scope to delivery; organized & detail-oriented.
- experimentation & building is encouraged & celebrated.
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
Requirements
- Proof of eligibility to work in the United States is required.
Nice to have
- Analyze trends and surface insights that influence strategic decisions and operational priorities.
- Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.
- Bachelor's Degree.
- 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company.
- Experience with Partners preferred.
Skills
- Reporting, dashboards, data integrity, user administration, etc.
- PSA Platform Experience: RocketLane or similar.
- Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
- Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
- Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.
- Bonus skills & attributes
- Experience with Tableau, Gong, SQL.
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
Compensation
- The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725.
- The base pay range is subject to change and may be modified in the future.
Benefits
- We are a well-treated bunch with awesome benefits!
- Flexible paid time off policy
- Paid Parental Leave Program
- All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.