Handshake

Handshake

Relationship Manager - Strategic

San Francisco, CA · Full-time

Sponsorship not specifiedDetected 8 days ago
Project ManagementAccount ManagementCustomer SuccessCommunication

About the role

  • You should expect 25%- 35% of your time to be travel, with additional variance based on seasonality and business need.
  • Experience navigating complex customer relationships and handling nuanced conversations with confidence

Responsibilities

  • Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience
  • You'll act as both a strategic advisor and customer advocate, partnering closely with Support, Sales, Product, and Marketing to deliver a strong partner experience.
  • Experience managing a strategic book of business and building tailored support strategies

Requirements

  • Strong SaaS product aptitude and ability to quickly learn complex systems
  • High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment
  • Familiarity with the Handshake platform

Skills

  • Strong written and verbal communication skills with a polished, professional presence

Compensation

  • 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching

Benefits

  • Handshake delivers benefits that help you feel supported and thrive at work and in life.
  • The below benefits are for full-time US employees.
  • 🎯 Ownership: Equity in a fast-growing company
  • 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
  • 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
  • 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
  • 📚 Growth: $2,000 learning stipend, ongoing development
  • 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
  • Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers. http://joinhandshake.com/careers.Your
  • Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions
  • Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business
  • As a Relationship Manager on our Education Success team, you'll own a book of education partners and help ensure they are successful, engaged, and retained.
  • 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office

Company info

  • Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know.
  • Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
  • In 2025, we started Handshake AI and built the fastest-growing AI data business in history.
  • We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data.
  • We've grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
  • Team outings & referral bonuses
  • Experience supporting higher education, career services, or education-focused customers
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This listing is sourced directly from Handshake's careers page and normalized into a canonical job model.