HHAeXchange
Customer Success Enablement Specialist
Greater Minneapolis-St · Full-time
Sponsorship not specified$90k-$100kDetected 36 days ago
Stakeholder ManagementAccount ManagementCustomer SuccessLeadershipCommunicationMentoringOrganizational Skills
About the role
- This is a highly cross-functional role focused on bridging product knowledge, customer lifecycle strategies, operational workflows, and customer-facing skill development to elevate customer success performance.
- This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
- An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
Responsibilities
- Proven ability to design and deliver impactful enablement programs that improve performance outcomes.
- Develop tools that help leaders coach effectively and consistently.
- Partner with CS leadership on skill reinforcement and behavioral adoption.
- Deliver reinforcement programs to support knowledge retention and behavior change.
- Partner with internal teams the development and maintenance of a centralized internal resource hub.
- Partner with cross-functional teams to continuously improve content quality and usability.
- Retention support metrics
- Support alignment of enablement efforts to business goals, including customer adoption and satisfaction.
Skills
- Strong instructional design and facilitation skills.
Compensation
- The base salary range for this US-based, full-time, and exempt position is $90,000 - $100,000, not including variable compensation.
Benefits
- Health signal interpretation
- Partner with Customer Success managers to reinforce learning through coaching frameworks and performance support.
- Leverage LMS and learning tools to manage enablement programs, assign learning paths, and track completion.
Visa & Work Authorization
- sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law
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This listing is sourced directly from HHAeXchange's careers page and normalized into a canonical job model.