Qualys
Lead Software Engineer - Sustenance and Tools Engineering
Foster City, USA
Sponsorship not specified$155k-$165kDetected 21 days ago
JavaSpringDistributed SystemsCode ReviewElasticsearchDockerKubernetesSite Reliability EngineeringOAuthCRMCustomer SupportLeadershipCommunicationMentoring
About the role
- Closely monitor all CRMs assigned to the Engineering team and ensure adherence to defined SLAs and escalation processes.
- Ensure fixes are robust, well-tested, and aligned with long-term platform stability and scalability.
Responsibilities
- Drive the entire CRM lifecycle from an engineering standpoint, starting from triage when a CRM is assigned to Engineering, ensuring the correct component and owning team are identified, through root-cause analysis, fix development, and final release.
- Lead live troubleshooting sessions with Customer Support, SREs, and other cross-functional teams to diagnose production issues and restore service quickly.
- Enhancements, Fixes & Production Support
- Understand and deliver enhancement requests driven by customer use cases and real-world adoption patterns.
- Develop and deliver hotfixes, patches, and minor enhancements, and provide upgrade and deployment support for production environments.
- Architecture, Design & Code Quality
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 7+ years of professional software engineering experience, with a strong focus on production systems and customer-facing platforms.
- Experience working with containerized and distributed systems (Docker, Kubernetes).
- Excellent communication skills with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders.
- Experience working in cybersecurity, risk management, or asset management platforms.
- Strong hands-on experience building Java/Spring Boot microservices, preferably in a SaaS environment, including implementation of single sign-on (SSO) authentication mechanisms such as SAML, OAuth, or OpenID Connect.
- Strong debugging and troubleshooting skills in complex, production-scale environments.
- Solid understanding of relational databases and search/analytics platforms (e.g., Elasticsearch).
- Experience collaborating with Support, SRE, and Product teams to resolve customer-impacting issues.
- The salary range for this position is $155,000 - $165,000 per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects base salary and does not include incentive compensation or potential equity grants. We also offer a comprehensive and highly competitive benefits package.
- Qualys is an Equal Opportunity Employer, please see our EEO policy.
Skills
- Provide workarounds, quick fixes, and tactical solutions wherever possible by leveraging strong software development and debugging skills.
- Analytics & Tools Engineering
Compensation
- The salary range for this position is $155,000 - $165,000 per year.
Benefits
- Lead the design and development of analytics dashboards and back-office tools to improve customer health, adoption, and risk visibility.
Company info
- Build automation and self-service capabilities that reduce friction for customers and internal support teams.
This listing is sourced directly from Qualys's careers page and normalized into a canonical job model.