Waystar

Waystar

Strategic Technical Support Analyst

Louisville, KY

Sponsorship not specifiedDetected 115 days ago
Outbound SalesExcelCustomer SupportResearchCommunicationCritical ThinkingMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency.
  • Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.
  • Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.

Responsibilities

  • Make outbound calls as needed to clients to resolve support cases.
  • Respond to case comments from our web portal to support our clients.
  • Documents support cases thoroughly, showing research steps and resolution.
  • Performs other duties and/or projects as assigned by management within the area of responsibility and control
  • The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients.
  • The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues.
  • This is accomplished by handling support inquiries either by phone or by our web portal.
  • Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.

Requirements

  • Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)

Nice to have

  • 4-year bachelor's degree preferred
  • Exceptional client service skill

Compensation

  • Competitive total rewards (base salary + bonus, if applicable)

Benefits

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
  • We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • Abides by phone schedule to ensure enough coverage for our clients.
  • Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred.
  • Working knowledge of EDI files is a bonus.

Company info

  • We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
  • We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic.
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This listing is sourced directly from Waystar's careers page and normalized into a canonical job model.