Ohiohealth

IT Epic Support Agent

HYBRID - BLOM ADMINISTRATIVE CAMPUS, USA · Staff+

Sponsorship not specifiedDetected 35 days ago

CybersecurityCustomer SupportEpicTime Management

About the role

We learn, grow, and achieve more - in our careers and in our communities.
They participate in training to enhance their ability to execute their job responsibilities.
Address user incidents and requests as assigned.

80% Technical Support
Provide technical support for a given site.
Drafts and/or collaborates on knowledge-based articles as needed to ensure support consistency throughout the enterprise.
Works to develop relationships with campus personnel.
Performs regular rounding to all departments at site.
IT Clinical Support Call Center
We work hard, care deeply and reach further to help people uncover their own power to be healthy.
Self-motivated with the ability to collaborate with team to provide excellent customer service while effectively addressing operational issues as they arise.

High School or GED (Required)
Years of experience: 1 year or CompTIA A+ Certification
ITIL Foundation certified or will work towards completion within 1 year of hiring date.
Working knowledge of information security principles and practices.
Basic knowledge of macros, templates, and scripts that modify desktop software/hardware environment.
Ability to communicate effectively with individuals at all levels in the organization.
Demonstrated time management skills with ability to prioritize work and hold to a schedule of events.
Bachelor's Degree in Information Technology/Support field, CompTIA A+ Certification, Microsoft Certified Professional (MCP).

Knowledge of Service-Now, Microsoft Configuration manager, and Configuration Management Data Base (CMDB)is a plus.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits

We are more than a health system.
We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide.
Ability to work in a highly dynamic health system.

We are a belief system.
Ability to work independently with some supervision or as part of a collaborative team.

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.
OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.
Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

This listing is sourced directly from Ohiohealth's careers page and normalized into a canonical job model.