A16zcrypto
Support/Risk Operations
New York Office · Junior
Sponsorship not specified$80k-$100kDetected 9 days ago
ZendeskIntercomCommunication
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odds of building a lasting career here
30Risky
Cap-exempt (no lottery)0
Sponsors this role14
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- Kalshi has defined a new category: prediction markets.
- Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset.
- This is a high-volume, ticket-heavy role.
Responsibilities
- Own and work through the risk ticket queue daily, covering account security, general fraud, account restrictions, and KYC cases
- Collaborate with the Risk team to identify patterns, escalate edge cases, and close the feedback loop
- Help define SOPs and escalation paths as we document and mature this function
- Maintain SLA targets across all queue types as volume scales
- well… build the largest financial market on the planet.
- If you are passionate about what you do and want to use your talents to support our mission and values, we'd love to hear from you.
Requirements
- 1-4 years of experience in fraud operations, risk ops, AML/BSA compliance, KYC review, or a closely related function
- Comfort operating in ambiguous, fast-moving environments with incomplete tooling
Nice to have
- Experience at a fintech, crypto exchange, prediction markets platform, or DFS operator is a strong plus
Compensation
- $80,000 to $100,000 annually plus equity and benefits.
- Kalshi has minimal hierarchy and broad variance in experience levels within each title; if your compensation expectations exceed this range, we encourage you to reach out - we're always happy to discuss.
Benefits
- We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.
Company info
- Our culture is simple: we hire really talented people, work really hard, and enjoy the climb.
- OUR CULTURE Meritocracy is at our core, and we value people who take ownership and figure (usually hard) things out.
- COMMITMENT TO EQUAL OPPORTUNITY Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.
- Our culture is simple:
- We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.
- We're looking for a Support/Risk Operations Analyst to own the risk support ticket queue, which include the cases that sit at the intersection of fraud, KYC, account security, and user trust.
Equal opportunity
- Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer.
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