Wastequip

Wastequip

Service Department Supervisor

Jurupa Valley, CA

Sponsorship not specified$89k-$92kDetected 6 days ago
Customer SupportLeadershipCommunicationMentoringOSHA

About the role

  • Job Description: The Department Supervisor is responsible for training, leading, and motivating a team of service technicians.
  • This role fosters a 5S-oriented culture with a strong focus on safe, compliant, and efficient daily operations.
  • Responsible for key personnel actions, including hiring, training, performance evaluations, timecard management, and policy enforcement.

Responsibilities

  • Operational Oversight: Manages shop and field service workflows, including work order scheduling, technician utilization, and job completion.
  • Revenue and Customer Relations: Drives department revenue, labor productivity, and overall operational efficiency.
  • Manages customer escalations and service recovery initiatives to ensure high satisfaction and retention.
  • Oversees the end-to-end work order process-from initiation through invoicing-to optimize billing cycles and cash collection.
  • Safety & EHS Compliance: Maintains a safe department at all times. Ensures proper training, correct PPE usage, thorough documentation, and corrective action. Stops work immediately if any non-compliance is observed.
  • Technical Support: Diagnose and repair complex mechanical, electrical, and hydraulic issues; apply welding and fabrication skills to maintain and repair equipment; and provide technical training and support to technicians.
  • 5-S Culture & Continuous Improvement: Ensures 5-S practices are maintained in assigned areas. Leads the department in continuous improvement by identifying and encouraging others to find optimization opportunities in their daily tasks.
  • To ensure production and customer service needs are met, the Supervisor manages shop workflow, monitors operational processes, meets department goals, and supports the Service Manager with both shop and mobile operations.
  • Additionally, this is a working supervisor role that provides hands-on technical support when needed while serving as the Service Manager's backup for daily operations.
  • Technical Support: Diagnose and repair complex mechanical, electrical, and hydraulic issues

Requirements

  • Proven supervisory or leadership experience in a service, manufacturing, or heavy equipment environment.
  • Strong mechanical aptitude with hands-on experience working on commercial trash compactors, balers, or similar hydraulic, electrical, and mechanical systems.
  • Strong mathematical skills, including proficiency with standard tape measures, fractions, and decimals.
  • Must be fluent in English (speaking, reading, and writing) with excellent communication and customer service skills.
  • Must be able to walk and stand frequently on the shop floor.
  • Must be able to sit frequently for administrative duties.
  • Must be able to push, pull, and occasionally lift more than 50 lbs.
  • Leads the development and coaching of technicians to focus on safety, technical proficiency, productivity, and professional growth.
  • Complete all required reporting on schedule.
  • Administration: Maintains accurate service, time, and production records. Complete all required reporting on schedule. Performs other duties as assigned by management.

Nice to have

  • OSHA 10 Certification
  • Forklift Operator Certification
  • CPR/First Aid Certification
  • Bilingual English/Spanish is strongly preferred
  • Proficient computer skills (experience with enterprise HR and service platforms preferred).
  • Certifications (Preferred but not required):

Compensation

  • Salary Range: $89k-$92k

Benefits

  • 2 Medical Plan Options
  • Base HSA (High Deductible) and Buy-Up
  • Health Savings Account (HSA)
  • 2 Dental Plan Options
  • Base Dental and Buy-Up Dental Plans
  • Vision Insurance
  • Flexible Spending Accounts (FSA's)
  • Health Care FSA
  • Dependent Care FSA
  • Company Paid Base Life Insurance

Company info

  • 5-S
  • Ensures 5-S practices are maintained in assigned areas.
  • Leads the department in continuous improvement by identifying and encouraging others to find optimization opportunities in their daily tasks.
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This listing is sourced directly from Wastequip's careers page and normalized into a canonical job model.