Alignment Healthcare

Hybrid-Customer Experience Lead (Orange, CA)

Orange, CA

Sponsorship not specified$45k-$67kDetected 23 days ago

Outbound SalesRecruitingCustomer SupportLeadershipCommunicationProblem SolvingTime Management

About the role

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail.
We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve.
Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them.

Leads any specific projects, products, regions, or other specializations as assigned, including complex or VIP member issues
Collaborates with the Trainer and QA Specialist in identifying training needs; participate in regular meetings with management to report call trends and identify opportunities for team improvement
Maintains confidentiality and upholds standards for privacy, data integrity, and security
Performs other duties as assigned
Supports the inbound and/or outbound call experience while also assisting and accelerating the performance of their team unit.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required: Minimum three (3) years of customer service experience.
Required: High School Diploma or GED.
Ability to communicate positively, professionally and effectively with others
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1 While performing the duties of this job, the employee is regularly required to sit
2 The employee is frequently required to walk
3 The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Assists with the onboarding of entry level staff including but not limited to 'nesting' and quality assurance of live call monitoring during the training period as required
1 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
Required:
Knowledge of Medicare Managed Care Plans required
Type 40+ words per minute and ability/experience with 10-key by touch.
Mathematical
Reasoning
Problem-Solving
Preferred: Bi-lingual (English/Spanish) preferred
Required: None

$44,790.00 - $67,185.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/.

In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community.
The hybrid Member Experience & Engagement Lead is a subject matter expert in the health care experience our members navigate daily.

It takes an entire team of passionate and caring people, united in our mission to put the senior first.

This listing is sourced directly from Alignment Healthcare's careers page and normalized into a canonical job model.