Alignment Healthcare

Alignment Healthcare

Hybrid-Customer Experience Lead (Orange, CA)

Orange, CA · Senior

Sponsorship not specified$45k-$67kDetected 115 days ago
Outbound SalesRecruitingCustomer SupportLeadershipCommunicationProblem SolvingTime Management

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail.
  • We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve.
  • Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them.

Responsibilities

  • Leads any specific projects, products, regions, or other specializations as assigned, including complex or VIP member issues
  • Collaborates with the Trainer and QA Specialist in identifying training needs; participate in regular meetings with management to report call trends and identify opportunities for team improvement
  • Maintains confidentiality and upholds standards for privacy, data integrity, and security
  • Performs other duties as assigned
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Supports the inbound and/or outbound call experience while also assisting and accelerating the performance of their team unit.
  • Previous Lead experience

Requirements

  • Required: Minimum three (3) years of customer service experience.
  • Required: High School Diploma or GED.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • 1 While performing the duties of this job, the employee is regularly required to sit
  • 2 The employee is frequently required to walk
  • 3 The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • Ability to communicate positively, professionally and effectively with others
  • Assists with the onboarding of entry level staff including but not limited to 'nesting' and quality assurance of live call monitoring during the training period as required
  • 1 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
  • 2 The employee is frequently required to walk; stand; reach with hands and arms.

Nice to have

  • Preferred: College courses
  • Preferred: 5+ years customer service experience.

Skills

  • Knowledge of Medicare Managed Care Plans required
  • Type 40+ words per minute and ability/experience with 10-key by touch.
  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
  • Required:
  • Mathematical
  • Reasoning
  • Problem-Solving
  • Preferred: Bi-lingual (English/Spanish) preferred
  • Required: None

Compensation

  • $44,790.00 - $67,185.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Benefits

  • In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community.
  • Healthcare experience.
  • The hybrid Member Experience & Engagement Lead is a subject matter expert in the health care experience our members navigate daily.

Company info

  • It takes an entire team of passionate and caring people, united in our mission to put the senior first.
  • Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company.
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This listing is sourced directly from Alignment Healthcare's careers page and normalized into a canonical job model.