Junction

Junction

Technical Support Engineer

EDT / EST (US East Coast only) · Senior

Work authorization required$90k-$130kDetected 90 days ago
TypeScriptPythonNext.jsFastAPIPostgreSQLGCPCloud PlatformsTemporalRESTCustomer SupportCommunication

About the role

  • Healthcare is in crisis and the people behind the results deserve better.
  • With more and more data coming from wearables, lab tests, and patient-doctor interactions, we're entering an era where data is abundant.
  • If you're passionate about how technology can supercharge healthcare, you'll fit right in.

Responsibilities

  • You see support as a craft, not a stepping stone

Requirements

  • You can explain technical things in a way that makes sense for whoever you're speaking with.
  • Generous early stage options (extended exercise post 2 years employment)

Skills

  • The wider engineering, product, sales and ops teams - we're ~35 people, flat and collaborative
  • Investigate and diagnose technical issues
  • Trace issues through logs and our services
  • Understand and reproduce errors to find the root cause
  • Read code to spot where things break
  • Use AI tools to speed up debugging
  • Make small fixes when appropriate, and escalate when needed
  • Deliver a great customer experience
  • Work with users from senior engineers to non-technical operators
  • Adjust your communication based on the audience
  • Respond quickly with accurate, thoughtful answers
  • Improve our documentation, tooling & processes

Compensation

  • Salary: $90K - $130K [based on experience and location]

Company info

  • use health data to unlock unprecedented insight into human health and disease.
  • Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we're working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable.
  • We're already connecting millions and scaling fast.
  • Short on time?
  • Eastern Time Zone
  • Why we need this role
  • Junction powers modern healthcare companies through clean, reliable APIs.
  • Our customers expect fast and accurate answers because they're building patient-facing products that can't break.
  • Company handbook is here https://pages.junction.com/handbook with engineering values + principles

Visa & Work Authorization

  • We do not sponsor visas right now given our stage
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This listing is sourced directly from Junction's careers page and normalized into a canonical job model.