FLASH
Service Desk Specialist
Austin, Texas
Sponsorship not specified$52k-$67kDetected 20 days ago
Customer SupportCommunicationProblem SolvingTime Management
About the role
- Help us change the way the world parks Parking isn't just about spaces - it's about creating seamless experiences, sustainable solutions, and smarter cities.
Responsibilities
- Accurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting, shipping and dispatch requests) in the Flash's ticketing system (Freshdesk)
Requirements
- Experience with troubleshooting methodologies and quality testing
- Prior help desk or call center experience required
- Working knowledge of LAN/WAN networks
- Ability to work diligently and utilize problem-solving to fix issues and ensure functionality.
- Ability to read, write, speak, and understand the English language in a business environment.
- Exceptional communication and soft skills
- Documentation skills
- Decision-making and time management
- Experience in Support ticketing software
- Comfortable with working autonomously and self-motivating
- Reliability, Accountability, Responsibility, and a team player
- Qualifications:
- At least 2+ years of client facing technical support experienceAt least 2+ years of client-facing technical support experience
- High school diploma or equivalent
Skills
- Help us change the way the world parks
- Parking isn't just about spaces - it's about creating seamless experiences, sustainable solutions, and smarter cities.
- Join us in transforming the way the world parks.
- Flash is looking for a Service Desk Specialist.
- This person is customer-service oriented with a strong sense of urgency and is comfortable in a fast-paced environment.
Compensation
- 401(k) with company match
- Opportunities for professional growth and development
- $52,000.00 - $67,000.00/year
- Final salary will be determined based on the candidate's skills and experience level.
- Competitive Rewards Package includes:
- Flash is committed to working with the broadest talent pool possible.
Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off and flexible work environment
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- Answer customer phone calls & emails, assist customers with a variety of issues, including basic and advanced software and hardware troubleshooting
This listing is sourced directly from FLASH's careers page and normalized into a canonical job model.