RingCentral
Service Engineer - ACE
Denver, Colorado · Full-time
Sponsorship not specifiedDetected 30 days ago
Agentic AICommunicationCollaborationProblem Solving
About the role
- Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle.
- More seamless, intelligent experiences for businesses everywhere.
- This is where you and your skills come in.
Responsibilities
- Collaborate with engineers to assist in resolving technical issues.
- Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis.
- Provide support for product-related queries and issues, ensuring high customer satisfaction.
- Utilize your QA experience to test and validate fixes for bugs and issues.
- With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.
- Free legal services that provide legal advice, document creation and estate planning
- This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections.
Requirements
- 3-5 years of experience in a QA and Support role.
- Strong problem-solving skills with the ability to debug and troubleshoot issues.
Nice to have
- Previous experience in a service engineering role.
- Familiarity with any specific tools or technologies used in the company's product suite.
- Basic knowledge of scripting or automation in testing environments.
- 401K match and ESPP
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Student loan refinancing assistance
- RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale.
Compensation
- With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Paid time off and paid sick leave
- Paid parental and pregnancy leave and new parent gift boxes
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Employee bonus referral program
- Employee perks and discounts program
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location.
- Interact with customers to understand and analyze their problems, providing timely and effective solutions.
- Bottom line: We are committed to hiring and retaining great people because we know you power our success.
- And don't just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location.
- We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.
Equal opportunity
- equal opportunity employer that truly values diversity.
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This listing is sourced directly from RingCentral's careers page and normalized into a canonical job model.