Modern Animal

Associate, Lifecycle Marketing

Culver City, California · Staff+

Sponsorship not specified$69k-$90kDetected 69 days ago

HubSpotCRMCommunication

About the role

This role is responsible for bringing strategy to life, owning day-to-day execution across email/SMS, review management, member experience initiatives, and reporting.
This is an ideal role for someone highly detail-oriented, organized, and eager to grow within lifecycle marketing and member experience.

Build and QA campaigns within CRM platforms
Support journey optimization through testing and iteration
Support strategy and execution of Google and Yelp review programs
Partner cross-functionally to ensure timely responses and escalation tracking
Assist in building and maintaining monthly reporting (NPS, app ratings, third-party reviews, churn drivers)
Cross-Functional Support
Partner with Operations, Technology, and Care teams to support member experience initiatives
We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

1-3 years of experience in marketing, CRM, lifecycle, or customer experience
Comfort working with data
Strong attention to detail and ability to manage multiple workstreams simultaneously
Comfort working with data; able to pull insights and spot trends
Strong organizational and communication skills

$69,000 - $90,000 USD
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This listing is sourced directly from Modern Animal's careers page and normalized into a canonical job model.