Stackline

Customer Strategy Manager

Minneapolis; Seattle

Sponsorship not specified$90k-$120kDetected 13 days ago

Account ManagementExcelCustomer SuccessCommunicationMicrosoft Office

About the role

Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline.
The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills.
This is a hybrid role based in our Seattle or Minneapolis office (4 days/ week).

Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.

Bachelor's degree in a relevant field.
Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.

We are open to Customer Strategy Managers (with a salary range of $90,000 - $120,000) and Senior Customer Strategy Managers (with a salary range of $120,000 - $140,000) role.
Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards.

Comprehensive medical, dental, and vision coverage that actually supports you - including HSA with company match and FSA options
Fertility benefits to support your path to parenthood
Company-paid life insurance
20 days of PTO + 9 company holidays to truly unplug
Paid parental leave for all parents - because family matters
In addition we provide a robust benefits and perks package that includes:

Looking For:
4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.
Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.
A true passion and motivation to delight customers, and treat each customer as if they were your only one.
Ability to work in a fast-paced environment while maintaining focus on primary goals.
Ability to think big, solve problems, and are detail oriented.
Proficient in Microsoft Outlook, Excel, and PowerPoint.
Ability to travel monthly to quarterly depending on your assigned client portfolio.
Benefits and Perks:
It's important that each and every employee feels they are supported and can complete their life's best work today and in the future.

This listing is sourced directly from Stackline's careers page and normalized into a canonical job model.