Vitae Health Systems
Patient Engagement Representative (Healthcare)
Chicago, Illinois, United States
Sponsorship not specified$60k-$70kDetected 48 days ago
Communication
About the role
- Position Overview The Patient Engagement Representative is a field-based role responsible for executing Vitae Health Systems beneficiary voluntary alignment program across assigned skilled nursing and long-term care facilities.
- This role reports to the Director, Value-Based Care Operations and operates in close coordination with the VBC Coordinator, who oversees program tracking, submission workflows, and performance reporting.
- This individual is the face of Vitae's value-based care program at the point of care.
Responsibilities
- Voluntary Alignment Form Execution • Present voluntary alignment forms to eligible residents and support completion at the point of care in accordance with CMS guidelines and Vitae program protocols. • Ensure all completed forms are accurate, legible, and properly documented before handoff to the VBC Coordinator for submission processing. • Maintain a working knowledge of CMS voluntary alignment guidelines, including what can and cannot be communicated to residents during the outreach process. • Flag situations that fall outside standard protocol, including residents who decline, defer, or present cognitive impairment concerns, and route them through the appropriate program track.
- Hold direct, one-on-one conversations with residents and/or their authorized representatives to explain the voluntary alignment process, answer questions, and support informed decision-making without pressure or coercion.
- Present voluntary alignment forms to eligible residents and support completion at the point of care in accordance with CMS guidelines and Vitae program protocols.
- Maintain a working knowledge of CMS voluntary alignment guidelines, including what can and cannot be communicated to residents during the outreach process.
- Document daily visit activity, resident contact status, and form outcomes using designated tracking tools provided by the VBC team.
- Participate in team check-ins and program debriefs to share field observations and support continuous improvement. Additional duties as assigned by program leadership.
- Strong self-management skills with the ability to work independently, manage a daily schedule across multiple facilities, and stay organized without close supervision.
Requirements
- High school diploma or equivalent required; associate or bachelor's degree preferred.
Nice to have
- High school diploma or equivalent required
- associate or bachelor's degree preferred.
- Minimum of one (1) year of experience in a field-based, outreach, sales, or direct customer-facing role.
- Exceptional interpersonal and communication skills, including the ability to connect with residents and families across diverse cultural and linguistic backgrounds.
- Comfortable navigating nursing home, skilled nursing, and long-term care facility environments.
- Valid driver's license and reliable personal vehicle required.
Compensation
- $60k-$70k
Benefits
- Mileage reimbursement provided in accordance with company policy.
- Represent Vitae Health Systems professionally across all facility interactions, maintaining positive relationships with facility staff and leadership.
- Adhere to assigned facility schedules and coverage priorities set by program leadership.
- Familiarity with value-based care concepts, ACO programs, or healthcare benefit programs for Medicare beneficiaries.
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This listing is sourced directly from Vitae Health Systems's careers page and normalized into a canonical job model.