Cyvl
Customer Success Manager
Boston, Massachusetts · Exec
Sponsorship not specifiedDetected 54 days ago
Data EngineeringComputer VisionCustomer SuccessSensorsGIS
About the role
- We pioneered an end-to-end approach that combines purpose-built hardware, computer vision, cloud data pipelines, and AI to transform raw LiDAR and imagery into a living, structured understanding of the built world.
- That's the power of Physical AI applied to the real world.
- We're a fast-moving, high-growth team based in Boston, MA that believes in solving real-world problems with authenticity, simplicity, and boldness.
Responsibilities
- Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen relationships and drive advocacy
- Identify and execute expansion opportunities, manage the full renewal cycle, and drive upsells across your book of business
- Partner cross-functionally with Product and Marketing on discovery sessions, case studies, and customer events
- You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates.
- If you're energized by building something from the ground up and love finding smarter ways to work, this role is for you.
- At CYVL, the technology we build directly impacts the roads people drive on, the sidewalks their kids walk to school on, and the infrastructure that keeps communities running.
- Reliable - we follow through and deliver at a consistently high bar.
- Empowering - we lift each other up and help governments build infrastructure they can be proud of.
Requirements
- 4+ years of Customer Success experience, with a proven track record managing a large book of business and some high-touch customer relationships
- Demonstrated ability to lead strategic customer interactions including onboarding, QBRs, and renewal cycles
- Strong analytical mindset; you use data to spot trends, measure impact, and uncover expansion opportunities
- Builder mentality; excited to help establish CS processes and playbooks in an early-stage startup environment
- AI-first approach; you actively leverage AI tools to work more efficiently and maximize high-impact customer moments
- Exceptional communicator, equally effective in writing, on a call, or in the room
Nice to have
- Experience working with local governments, municipalities, or public sector organizations of varying sizes
- Familiarity with infrastructure, field operations, or GIS-adjacent technology
- Team events, referral bonuses, and a collaborative, growth-focused culture
- This is a team where trust isn't a talking point, it's how we operate.
- Real - authentic, transparent, focused on solving real problems with simple, effective solutions.
- All Out - bold, driven, and committed to delivering results that matter.
- Learn about our startup journey https://fortune.com/2025/10/19/meet-gen-z-founder-996-work-ethic-govtech-potholes-cyvl/
- Together, we stay curious, learn quickly, and keep raising the bar.
Compensation
- Annual professional development stipend
Benefits
- Comprehensive health, dental, and vision coverage
- 401(k) with immediate vesting
- Generous PTO, paid parental leave, and flexible work options
- Annual professional development stipend
- Accelerating - always learning, growing, and moving with intention.
Company info
- CYVL https://www.cyvl.com/ is a Physical AI company on a mission to bring Infrastructure Intelligence to every city, town, and community on the planet. We help governments plan, build, and maintain the physical infrastructure that people depend on every day - roads, sidewalks, bridges, utilities, and more - better than ever before.
- We pioneered an end-to-end approach that combines purpose-built hardware, computer vision, cloud data pipelines, and AI to transform raw LiDAR and imagery into a living, structured understanding of the built world. Our platform turns what used to take months of manual inspection into actionable intelligence that's easy for any agency to use, saving cities time, money, and resources across hundreds of communities nationwide.
- At CYVL, we're building toward a future where every piece of public infrastructure on Earth is captured, understood, and continuously monitored - so the agencies responsible for it and the residents who rely on it can make better decisions, faster. That's the power of Physical AI applied to the real world.
- We're a fast-moving, high-growth team based in Boston, MA that believes in solving real-world problems with authenticity, simplicity, and boldness. Every member of our team is empowered to take ownership, deliver results, and leave a lasting impact on the communities we serve.
- Learn what we are doing https://www.theengineer.co.uk/content/opinion/how-to-rebuild-us-infrastructure-smarter-and-stronger
- Learn about our customers https://www.youtube.com/playlist?list=PLN8D9I84Yoz2kWW5Rgc2rYP7i-6aojp8c
- If you want to grow, make an impact that truly matters, and be part of a team that's shaping the future of public infrastructure, you'll feel right at home at Cyvl.
This listing is sourced directly from Cyvl's careers page and normalized into a canonical job model.