Glossier

Glossier

Store Director, Soho, NY

New York, NY · Director

Sponsorship not specifiedDetected 90 days ago
RecruitingPerformance ManagementLeadershipCommunicationCollaborationMentoring

About the role

  • We are a people-powered ecosystem, brought to life by engaging online and offline experiences.
  • In 11 years, we have built an iconic brand that goes far beyond beauty.
  • Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day.

Responsibilities

  • Create a culture of clear, open, and ongoing communication, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and issues.
  • Support and drive the store's recognition initiatives, in partnership with the store's HR Representative, fostering a work environment of collaboration, camaraderie, and fun - joy is our language!
  • Drive a culture of accountability for expected service levels, coaching to performance standards by leveraging the support of the management team.
  • Identify key customer trends and requests; communicate effectively to HQ to support continuous improvement and innovation of the Glossier retail experience and product assortment.
  • Monitor and analyze customer feedback, working with your store leadership team and key partners to develop and implement customer experience strategies.
  • Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
  • As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team.
  • Develop and retain a high-performing team with diversity of backgrounds and experience, collaborating with the store's HR representative and the Head of People, Retail to implement and carry out Glossier's performance management processes.
  • Develop and empower a team of exempt and non-exempt employees while providing effective and frequent coaching, feedback, recognition and encouragement.
  • We are defined not just by what we make, but by how we make people feel and the relationships we build over time.

Requirements

  • 5+ years of experience leading multi-level teams in a fast-paced retail or hospitality environment.
  • Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.
  • Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
  • Demonstrated ability to show empathy and understanding while still driving action.
  • Track record of delivering measurable financial, operational, and customer experience results.
  • Demonstrated experience in building highly capable, diverse teams and investing deeply in the growth and development of managers and team members.
  • Experience in building and promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
  • Desire and willingness to roll up your sleeves and jump in when the situation requires it.
  • Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.
  • Passion for building exceptional, detail-oriented, customer and employee experiences.
  • Passion for beauty as a conduit for connection and personal narrative
  • excitement for creating environments and experiences that celebrate everyone's unique beauty journey.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays required.

Nice to have

  • Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.

Compensation

  • This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Benefits

  • Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
  • Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.

Company info

  • We are woven into everyday moments of people's lives, becoming part of their routines, their self-expression, and their confidence.
  • We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.
  • Spend the majority of your time throughout the week on the sales floor, working directly with customers and your team.

Visa & Work Authorization

  • ital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information,
Apply directly at Glossier →Create a free account for alerts like thisView Glossier immigration profile

This listing is sourced directly from Glossier's careers page and normalized into a canonical job model.