Benepass

Benepass

Manager, Customer Experience

Chandler, Arizona

Sponsorship not specified$100k-$125kDetected 1 day ago
HRISCustomer SupportIntercomCommunicationMentoring

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odds of building a lasting career here

35Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • We believe people are the most important asset to any company.
  • To date, the company has raised approximately $75 million in equity capital.
  • This is a critical moment for our Customer Experience organization.

Responsibilities

  • As the Manager of Customer Experience, you will report to the Senior Director of Customer Experience and lead a growing team of Customer Experience Associates across multiple support channels.
  • You will own the day-to-day performance of the team, ensuring we deliver fast, high-quality, and consistent support while holding clear standards for accountability, productivity, quality, and customer outcomes.
  • You will help lead the organization through this transition by building the operating rhythms, workflows, staffing practices, coaching programs, and performance expectations needed to scale successfully in a fast-moving, multi-channel environment.
  • You will use data to manage channel performance, service levels, capacity, quality, productivity, and customer outcomes, and you will coach the team to balance quality with quantity rather than optimizing for volume alone.
  • You will also identify recurring customer pain points, surface bugs and enhancement requests, and partner cross-functionally to drive better automation, product improvements, and more scalable support experiences.
  • They have experience operating across email, live chat, and phone; managing through rapid change and team growth; creating accountability through clear goals and coaching; and building new processes when the existing playbook no longer fits.
  • We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products.

Requirements

  • experience managing workflows in Intercom or a comparable help desk platform
  • BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE.

Compensation

  • Base: $100,000 - $125,000 + Equity
  • RANGE(S) IS SUBJECT TO CHANGE. BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE.

Benefits

  • 95% coverage of medical, dental, and vision
  • Fantastic benefits (of course 😃), including:
  • $500/year Learning & Development Benefit
  • $100/month Wellness
  • $100/month Co-working and Commuter Benefit

Company info

  • At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.
  • Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.
  • Helping companies reimagine how companies take care of their people.
  • Founder Story
  • Jaclyn Chen https://bit.ly/3FpQ0ti
  • Benepass Raises $40M Series B https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs
  • Benepass | Candidate Resource Page https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing
  • Benepass Listed on Inc. Magazine's Best Workplaces of 2023 https://bit.ly/3EAXv0Q
  • At Benepass we're making benefits easy.
  • Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment.
  • With Benepass, companies can tailor their benefits to the unique needs of their workforce.
  • Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are.
  • Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories.
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This listing is sourced directly from Benepass's careers page and normalized into a canonical job model.