Integrichain1
Customer Engagement Manager
Philadelphia, PA, United States
No sponsorshipDetected 22 days ago
Data AnalysisData VisualizationAccount ManagementForecastingCustomer SuccessPatient CareLeadershipCommunicationCollaborationProblem Solving
About the role
- IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers.
- For more information, visit www.integrichain.com, or follow us on Twitter @ IntegriChain and LinkedIn.
- This customer-facing role serves as the primary owner of both corporate and enterprise customer accounts, leading cross-functional coordination and driving measurable outcomes across the full customer lifecycle.
Responsibilities
- We're growing our capabilities, expanding our impact, and building the kind of team culture where curiosity is rewarded and no two days look the same.
- Develop mastery of lntegriChain's data pipeline and pharmaceutical trade data types
- Develop technical understanding of lntegriChain's Distribution and Patient product offerings and use-cases
- Drive cross-functional resolution of customer issues and questions
Requirements
- ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine.
Nice to have
- 3+ years of analytics experience, preferably in the pharmaceutical industry
- 4+ years in a customer engagement, customer success, or account management role
Skills
- Evaluate and recommend new technologies or process change that will enhance the current environment or provide greater business advantage
- Propose process improvements that eliminate toil within the department
Benefits
- Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave
- Robust Learning & Development opportunities including over 700+ development courses free to all employees
Company info
- Ambler, PA (USA); Pune, India; and Medellín, Colombia.
- IntegriChain is seeking a strategic, results-driven professional to own and drive success across a portfolio of customers - the largest life sciences and pharmaceutical companies in the world - who are implementing or operating in steady state with our software solutions.
- managing multiple customers and implementations simultaneously, anticipating customer needs, and proactively proposing solutions to complex, nuanced problems.
Visa & Work Authorization
- Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.
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