Revere Health
Clinical Applications Specialist II--IT-Provo
Provo, Utah · Mid
Sponsorship not specifiedDetected 22 days ago
Project ManagementRoadmappingStakeholder ManagementProcess ImprovementCustomer SupportEHR/EMRLeadershipCommunicationProblem SolvingMentoring
About the role
- Under the direction of the IT Applications Manager, the Clinical Application Analyst II takes full ownership of assigned clinical and ancillary systems, serving as the primary subject matter expert and technical leader for those applications.
- Serve as the technical and subject matter expert for assigned applications for users, team members, vendors, and management.
- Clinical & Departmental Partnership Act as a strategic liaison between assigned clinical departments, end users, and technical personnel.
Responsibilities
- This role drives system optimization, leads project workstreams, and makes independent configuration and design decisions within scope.
- Essential Job Functions: Application Support & System Ownership Serve as the primary owner of assigned clinical applications, accountable for system performance, stability, and continuous improvement.
- Perform advanced technical support, root-cause analysis, installations, maintenance, and troubleshooting of systems and associated interfaces.
- Review and analyze system and performance indicators; independently resolve complex issues and implement corrective actions.
- Coordinate cross-functional application support with other Information Technology teams.
- Provide in-person support for providers and end users during and after clinical system implementations and upgrades.
- Identify, plan for, and develop department-specific requirements for future clinical product considerations and system roadmaps.
- Analyze and document user requirements, procedures, and problems; independently design and implement solutions.
- Provide leadership and strategic coordination with department super users to drive clinical operational improvements.
- Develop, document, and maintain system design procedures, build standards, test procedures, and quality standards for the team.
Requirements
- 3-5+ years of work experience in Application/Software support required.
- Demonstrated leadership or project management experience required.
- Provide Tier III support for assigned high-volume software systems during business hours, after hours, and weekends as required
- 3-5+ years of work experience in Application/Software support required. Demonstrated leadership or project management experience required. Degree from an accredited college preferred
- emphasis in healthcare, information management, or adult education is a plus. Experience in a healthcare environment preferred. Familiarity with electronic health record (EHR) or Practice Management (PM), Revenue Cycle Management (RCM) systems preferred.
- Hours: Monday-Friday 8-5 Remote/Office Hybrid 2 days a week in the office
- Degree from an accredited college preferred; emphasis in healthcare, information management, or adult education is a plus.
Nice to have
- Degree from an accredited college preferred
Benefits
- At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission-one patient at a time.
- Drive educational initiatives related to clinical application utilization, data reporting, and clinical technology.
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This listing is sourced directly from Revere Health's careers page and normalized into a canonical job model.