Hillenbrand

General Manager, Global Aftermarket & Service – Coperion FHN

All - United States, USA · Director

Sponsorship not specifiedDetected 91 days ago

Data AnalysisStakeholder ManagementNegotiationCustomer SupportMechanical DesignLeadershipCollaboration

About the role

This strategic role focuses on strengthening customer intimacy through tailored lifecycle solutions, proactive service management, and innovative digital offerings.
Join a global leader in process solutions and shape the future of customer‑oriented lifecycle management and digital service innovation.
Coperion employs more than 5,000 people in its three divisions, Performance Materials, Food, Health & Nutrition, and Aftermarket Sales & Service - at over 50 sales and service locations worldwide.

Develop and implement a customer‑focused aftermarket and service strategy that deepens customer intimacy and addresses operational challenges.
Design and promote value‑driven service agreements, including dynamic maintenance plans, performance‑based contracts, and digital‑enabled offerings.
Optimize entitlement capture through comprehensive, tailored service packages aligned with customer lifecycle stages.
Drive strategic pricing, cross‑sell, and upsell initiatives that strengthen customer trust and maximize lifetime value.
Relationship Building & Customer Advocacy
Build deep, strategic relationships with key clients, acting as a trusted advisor to understand workflows, operational pain points, and growth goals.
Implement customer feedback systems and loyalty programs that reinforce trust and drive advocacy.
Build, inspire, and develop a multicultural, high‑performance team committed to excellence in customer service and lifecycle management.
Implement talent development, succession planning, and leadership programs to sustain a customer‑focused service organization.
Manage divisional financials with a focus on margin improvement and lifecycle profitability.

Maximizing Entitlement & Revenue Growth
Digital Innovation & Lifecycle Optimization
Oversee global service operations to ensure consistent, high‑quality service delivery aligned with customer expectations.
Standardize processes and establish KPIs focused on customer satisfaction, repeat business, resolution times, and service effectiveness.
Foster a culture of continuous improvement, leveraging digital tools and analytics to elevate service performance.
Leadership & Talent Development

Promote a culture of safety, innovation, and continuous learning aligned with company values.

Coperion develops, produces, and services plants, machinery, and components for the plastics and plastics recycling, chemical, battery, minerals, food and pharmaceutical industries.
Coperion is an Operating Company of Hillenbrand. www.hillenbrand.com
Hillenbrand is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world.
Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling.
Guided by our Purpose - Shape What Matters For Tomorrow™ - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.
Coperion ( www.coperion.com ) is a global industry and technology leader in compounding and extrusion systems, size reduction, washing, separating, drying, agglomeration, feeding, weighing, material handling and pneumatic conveying systems, as well as milling, mixing, thermal processing, dust collection and other services.
To learn more, visit: www.Hillenbrand.com.
Create end‑to‑end lifecycle management solutions, supporting customers from installation through operation, upgrades, maintenance, and end‑of‑life.
Develop solutions that improve uptime, cost efficiency, and asset longevity, ensuring customers realize maximum value from their investments.

Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.
If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com.
In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

This listing is sourced directly from Hillenbrand's careers page and normalized into a canonical job model.