Robinhood

Robinhood

Knowledge & Operational Readiness Lead

Denver, CO; Westlake, TX · Senior

Sponsorship not specified$115k-$135kDetected 2 days ago
SparkProject ManagementContent MarketingCustomer SupportLeadershipCommunicationCollaboration

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Responsibilities

  • Own end-to-end content strategy and knowledge governance for assigned function(s): creation, maintenance, and continuous improvement of Help Center articles, SOPs, runbooks, playbooks, escalation paths, policy documentation, and support workflows
  • Lead readiness planning for product launches, policy updates, process changes, and operational initiatives - including go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives
  • Lead cross-functional collaboration across all assigned functions simultaneously - influencing Product, Engineering, Operations, Customer Support, Compliance, Risk, and Training partners at all levels to drive alignment on readiness and content strategy
  • Partner with Customer Support leadership to prepare frontline teams for launches
  • identify contact drivers and support risks before go-live and develop plans to minimize customer friction
  • drive post-launch reviews and lead improvement initiatives
  • Partner with Customer Support leadership to prepare frontline teams for launches; identify contact drivers and support risks before go-live and develop plans to minimize customer friction
  • Analyze metrics across assigned function(s) to identify patterns, inefficiencies, and improvement opportunities; drive post-launch reviews and lead improvement initiatives
  • If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
  • AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process.

Requirements

  • deep subject matter expertise in assigned function(s)
  • Exceptional office experience with catered meals, events, and comfortable workspaces.
  • Proven track record of independently owning multiple, more complex functions end-to-end and making meaningful program-level decisions with limited outside support
  • Deep knowledge management and content strategy background: governance, information architecture, content lifecycle, and knowledge base operations
  • Leads cross-functional collaboration and influences Product, Engineering, Compliance, and CX partners across all levels across multiple, more complex assigned functions
  • Executive-level communication: able to move between granular operational detail and leadership-ready narratives depending on the audience
  • Strong project management skills
  • comfortable holding multiple complex workstreams simultaneously without losing quality
  • Uses AI to tackle hard, domain-specific problems - not just to speed up work but to rethink what's possible
  • Active FINRA licenses where functionally necessary
  • What we offer
  • Challenging, high-impact work to grow your career.

Skills

  • Join us in building the future of finance.
  • An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
  • The largest transfer of wealth in human history.
  • About the team + role
  • Sharp problem-solvers.
  • Builders who are wired to make an impact.
  • Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
  • Expectations are high, and so are the rewards.
  • This role is based in our Denver, CO and Westlake, TX office, with in-person attendance expected at least 3 days per week (W,Th,F)

Compensation

  • $115,000 - $135,000 USD
  • $101,000 - $119,000 USD
  • $89,000 - $105,000 USD
  • Base Pay Range:

Benefits

  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
  • Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Company info

  • Our mission is to democratize finance for all.
  • We're a high-performing, fast-moving team with ethics at the center of everything we do.
  • The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips.

Equal opportunity

  • Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.
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This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.