Simpro
Implementation Consultant I
Montreal Office
Sponsorship not specifiedDetected 22 days ago
Salesforce
About the role
- Contexte du poste Role Summary The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments.
- Nous offrons un programme d'intégration de premier ordre ainsi qu'un environnement de travail stimulant.
Responsibilities
- Conduct data and design sessions including forms, layouts, and report configuration
- Lead Hypercare and Getting Started calls within the first 30 days post-go-live
- Maintain customer records in Salesforce including session notes, completion status, and readiness scores
- Collaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scope
- Experience in a customer-facing training, onboarding, or support role
Requirements
- They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II.
Skills
- company profile, users, service types, and basic job workflow
- Actively participate in team learning, product update briefings, and quality reviews
- Staff Profile
- Strong organisational skills and attention to detail
- Customer-facing confidence in a training or facilitation context
- Comfortable following structured delivery playbooks and escalating appropriately
- Foundational understanding of field service management or trade-based businesses (desirable)
Company info
- Deliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customers
- Guide customers through foundational product setup: company profile, users, service types, and basic job workflow
- Support the pre-onboarding programme by monitoring portal readiness scores and flagging at-risk customers
This listing is sourced directly from Simpro's careers page and normalized into a canonical job model.