Owner
Senior Software Engineer, Guest Lifecycle & Loyalty
Remote - United States · Senior
Sponsorship not specified$190k-$220kDetected 33 days ago
Machine LearningData EngineeringLLMsA/B TestingHubSpotCRMShopifyLeadershipCommunicationCollaboration
About the role
- The foundations - reliable delivery, trustworthy attribution, modern campaign infrastructure - are coming together, and that unlocks the exciting part: making marketing radically more personalized at both the restaurant and the guest level.
- Picture campaigns that generate themselves from real-world signals, creative that adapts to each restaurant's brand voice, and channel, item, and offer decisions optimized for each individual guest.
- Some of that will run on LLMs; much of it, at guest scale, will require classic ML systems we haven't built yet.
Responsibilities
- Our system drives demand, converts it, and helps operators run their business day to day.
Requirements
- Ability to align stakeholders and influence decisions across teams without authority.
Skills
- Owner is the AI-native system local business owners use to succeed, starting with restaurants.
- It powers everything from the restaurant's website, online ordering, CRM, POS, and more.
- Product philosophy
Compensation
- The estimated starting base salary range for this role is $190K-220K depending on level, location and experience, plus a generous pre-IPO equity package
Benefits
- The estimated starting base salary range for this role is $190K-220K depending on level, location and experience, plus a generous pre-IPO equity package
- Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks!
Company info
- The Guest Lifecycle & Loyalty (LILO) team is building what amounts to a world-class marketing agency for every restaurant on Owner - running automatically, at scale, with data-driven optimization that even a great agency could never match.
- We own the messaging, loyalty, and intelligence that turn first-time guests into repeat guests and long-term regulars across email, SMS, and push, along with the systems that power segmentation, experimentation, and measurement - so restaurants can reliably grow repeat orders and lifetime value.
- Our work sits at the intersection of product, data, and deliverability/reliability: we're scaling high-volume communications safely, improving attribution and experimentation rigor, and raising the quality and timeliness of the customer data that drives personalized outreach.
- And we're at an inflection point.
- What you'll work on:
- Own high-impact lifecycle initiatives end-to-end (from ambiguous goal → design → build → launch → iteration), spanning guest journeys like activation, reactivation, graduation, and loyalty.
- Build reliable messaging and data pipelines that power campaign execution (segmentation, scheduling, send-time optimization) across email/SMS/push at scale.
- Raise the bar on deliverability and compliance (domain warmup, provider policies, Twilio registration, throttling/guardrails), ensuring we can send safely while maximizing reach and performance.
- Establish an experimentation + measurement loop for lifecycle: holdouts, incremental lift, attribution quality, and analytics instrumentation that product and marketing can trust.
- Improve platform observability and operational excellence with SLOs, dashboards, alerting, and incident-ready runbooks for business-critical pipelines.
- Ship AI-assisted capabilities that make lifecycle marketing more autonomous (e.g., smarter targeting, creative generation, and adaptive campaign optimization), with a bias toward production-ready systems.
This listing is sourced directly from Owner's careers page and normalized into a canonical job model.