worksite
Client Services Team Lead
Burlington, Ontario · Full-time
Sponsorship not specified$55k-$70kDetected 6 days ago
A/B TestingCRMPerformance ManagementCustomer SupportZendeskCommunicationMentoring
About the role
- If you love helping people both enjoy their work lives and be successful in their roles, then this role is for you!
- You will be responsible for overseeing the day to day activities of team and overall function of the Client Services role.
- Based out of the Burlington, ON head office, this full-time role works in-office Monday to Friday, with a minimum of one 11-7 shift per week, and the occasional need to work Saturday or Sunday.
Responsibilities
- Position: Client Services Team Lead
- We're looking for an enthusiastic Client Services Team Lead who is passionate about amazing customer service and building a great team environment.
- The Client Services Team Lead will oversee a team of 10 - 15 Client Services Associates and provide coaching on ticket-based calls, emails and chats, ensuring quality interactions with Worksite's national client base of employers, employees and job seekers.
- Experience in a relationship-centric communications-based role such as customer service or technical support
- An Agile mindset as we continue to grow and expand our services to support our dynamic client base
Requirements
- Assist with ticket support when required, by taking calls, chats and emails during high-volume and peak times
- Experience with a CRM and/or client support system (Zendesk preferred)
Compensation
- $55,000 - 70,000/year
- Competitive salary rate
Benefits
- Experience working in health and safety is a definite bonus!
- Three weeks' paid vacation
- Health benefits package (fully funded by Worksite), including Wellness and Health Spending allowances
Company info
- https://www.youtube.com/watch?v=4FpJSm9We4o
- If this role is the right fit for you, please submit your resume and cover letter.
- We thank all those that apply, however, only those selected for further consideration will be contacted.
- Worksite is one of Canada's leading providers of occupational health and safety services, and was listed on the Growth 500 as one of Canada's Fastest Growing Companies for the third consecutive year in 2020 by Canadian Business and Maclean's.
- We help workers stay safe, and we help employers make it happen.
- We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too.
- We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor led training, and safety products.
- Worksite is committed to providing a diverse and inclusive workplace.
- We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.
- Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result.
- We are stronger when we are all-in as one team.
- Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.
- About Worksite
- Worksite Values
- Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.
- Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.
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This listing is sourced directly from worksite's careers page and normalized into a canonical job model.