University of New Orleans

University of New Orleans

IT Technical Support - Coordinator 1

Baton Rouge, La

Sponsorship not specified$37k-$47kDetected 23 days ago
Customer SupportCiscoCommunicationTime ManagementMicrosoft OfficeCompTIA

About the role

  • Train and assist end users on technical issues as a form of preventative maintenance.
  • In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.
  • Travel to various sites as needed to carry out assigned duties.

Responsibilities

  • Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.
  • Utilize tracking system to document ticket resolutions.
  • Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.
  • Restore data from backup systems using designated applications as needed for end user support.
  • Manage all assigned issues being handled by other internal IT units or external contractors.
  • Please upload the following documents in the Resume/Cover Letter section.

Requirements

  • Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
  • Advanced degree.
  • Minimum one year of professional experience with OTS information systems or programs utilized by the department.
  • Professional experience with Windows based operating systems including installation, system administration or troubleshooting.
  • Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers.
  • The required information is listed below in the job posting.
  • You must complete all required portions of the application and attach the required documents in order to be considered for employment.
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Required Attachments
  • Applications that do not include the required uploaded documents may not be considered.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
  • Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
  • Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
  • Professional customer service experience.

Nice to have

  • Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter.
  • The search committee will use this information during the initial review of application materials.
  • References will be contacted at the appropriate phase of the recruitment process.
  • This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
  • The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees.
  • Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Compensation

  • $37k-$47k
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This listing is sourced directly from University of New Orleans's careers page and normalized into a canonical job model.