Revi (getrevi.com)
Director of US Operations
185 Clara St San Francisco, CA · Director
Sponsorship not specified$150k-$165kDetected 161 days ago
SalesSupply ChainLogisticsLeadershipCommunicationMentoring
About the role
- When Web 2.0 came about 10 years later, it revolutionized the world.
- It allowed people to do things like buy, ship, mail, shop, and more.
Responsibilities
- Lead the team that manages all activities for all Partners post booking by sales and manage the relationship with the Partners.
- Manage Partner relationships and work proactively to deliver an outstanding Partner experience.
- Analyze various Partner issues, and address them in a timely manner.
- Deliver against target weekly & monthly KPI metrics such as task completions, Partner retention rate, out-bound call activities, transaction goals, etc.
- Maintain high levels of engagement and satisfaction with a focus on loyalty.
- Identify Partner challenges within the platform and actively suggest solutions.
- Be an advocate for our Partners when suggesting ways to improve functionality of the platform.
- Own the strategy to improve key metrics such as TTR, CSAT, NPS, first contact resolution, time to resolution, and average handle time
- Creating Partner communication strategy and content
- Identify and prioritize opportunities to improve Partner experience using a data-driven approach.
Requirements
- 31 years ago, Web 1.0 started and it gave people the ability to click hyperlinks and read text.
Compensation
- $150k-$165k
Benefits
- Track Partner health to identify growth opportunities, churn risks.
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