Genesys
Senior Business Systems Analyst ( ServiceNow)
Virtual Office (Tamil Nadu), IN · Senior
Sponsorship not specified$24k-$48kDetected 64 days ago
Agentic AIStakeholder ManagementCommunicationCollaboration
About the role
- At Genesys, we are transforming the customer experience landscape with empathy, innovation, and global impact.
Responsibilities
- This role partners with business stakeholders, platform teams, and technical resources to design, configure, and optimize scalable ServiceNow solutions that improve service delivery, governance, and user experience.
- Joining Genesys means collaborating with global teams to build trusted platforms that power meaningful customer and employee experiences.
- (Spread across several roles - so no one role will own all of this)
- Partner with business stakeholders to shape enhancements, define success metrics, and translate outcomes into actionable user stories
- Drive adoption and continuous improvement through KPI definition, dashboard development, and Performance Analytics reporting
- Provide insight into ITSM maturity, service performance, and process compliance to support data-driven decision making
- Support CMDB data integrity and CSDM alignment in partnership with platform stakeholders
Requirements
- Familiarity with CSDM/CMDB and platform governance practices
- Experience supporting integrations or automation initiatives
- With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
- You can expect a response within 24-48 hours.
- If you have any questions, please include them in your email.
Nice to have
- Facilitate training and enablement to increase platform adoption and process consistency
- 3-6+ years of hands-on ServiceNow platform experience
- Experience supporting multiple ServiceNow modules
- Strong understanding of enterprise service management processes
- Experience gathering requirements and translating them into platform solutions
- Strong stakeholder communication skills
- Experience working in Agile environments
- ServiceNow Certified System Administrator (CSA)
Skills
- To learn more, visit www.genesys.com.
Compensation
- $24k-$48k
Company info
- Genesys is seeking a Senior Business Systems Analyst (BSA) with strong ServiceNow experience to support and enhance our enterprise ServiceNow platform.
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This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.