Axis Communications

Technical Services Engineer-Tier II

USA - MA - Chelmsford · Mid · Full-time

Sponsorship not specified$20k-$25kDetected 30 days ago

SalesforceCRMCustomer SupportIntercomHardware DesignCiscoResearchCommunicationProblem SolvingTime ManagementCompTIA

About the role

Job Title Technical Services Engineer-Tier II Job Description Looking for a new start?
We just happen to provide cutting-edge security solutions across the globe.
This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's).

Manage a high work volume with time-bound constraints
Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution
Develop subject matter expertise and train/mentor others
Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer's problem
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum 2 years' experience in a call center-type environment with an excellent customer service background
Knowledge of network routing and switching protocols
Experience configuring PCs, installing various operating systems and software applications
Experience configuring switches, routers, and other network-related components
Ability to resolve issues and troubleshoot in an unscripted manner
Excellent communication and interpersonal skills
Self-motivated and energetic with a positive approach to problem solving
Eye for details with good time management skills - must be able to handle multiple issues in an organized manner
Fundamental understanding of physical access control and security systems
Experience with Salesforce Service Cloud CRM system/help desk applications
CCTV/IP Camera installation/configuration
Basic understanding of electricity concepts

Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness/health and wellness programs
Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
Help prepare for your life after retirement through our 401(k) program and employer matching
Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases
What We Are Looking For…
What we offer...

This listing is sourced directly from Axis Communications's careers page and normalized into a canonical job model.