Pokemoncareers

Pokemoncareers

Sr. AR Learning & Development Program Lead

Redmond, Washington, United States · Senior

Sponsorship not specified$116k-$154kDetected 77 days ago
GrafanaDatadogData VisualizationJiraConfluenceSalesforceExcelZendeskCadenceAR/VRMicrosoft OfficeSharePoint

About the role

  • This allows us to grow efficiently without relying on travel to a central training location.
  • Ensure training is optimized for distributed technicians (short, role-specific modules; scenario practice; performance checklists; field-ready job aids).
  • Facilitate live training sessions (virtual and in-person) with a strong bias toward hands-on practice, troubleshooting simulations, and case-based assessment.

Responsibilities

  • Own the NetOps training framework and delivery cadence across onboarding, refreshers, clinics, and job shadowing.
  • Run "train-the-trainer" sessions that validate both technical competence and facilitation skill.
  • Coordinate pilots, then scale rollout; maintain training quality controls across partner-led deliveries.
  • Author, package, and maintain the Trainer Toolkit (onboarding deck, facilitator guide, performance checklist, KPI tracking).
  • Own updates to knowledge articles, field guides, quick-reference one-pagers, test plans, and troubleshooting runbooks as new patterns emerge.
  • Partner with Ops/NetOps leaders to define and report KPIs tied to the NetOps strategy (quality, speed, sustainability).

Requirements

  • Proficiency with enterprise productivity and documentation tools (Microsoft 365: PowerPoint, Word, Excel) and content repositories (SharePoint, Confluence, or equivalent).

Nice to have

  • Experience supporting automated retail, kiosks, vending, IoT/edge devices, or other distributed hardware fleets.
  • Experience with fleet/network management and monitoring/telemetry platforms (e.g., cellular router dashboards such as Cradlepoint NetCloud Manager or equivalent
  • Splunk, Datadog, Grafana/ELK, or similar).
  • Experience with field service management and dispatch workflows (e.g., Salesforce Field Service, Dynamics 365 Field Service, ServiceMax, or equivalent).
  • Experience administering or operating within an LMS/LXP (publishing content, managing enrollments, reporting completions/certifications)
  • SCORM/xAPI familiarity a plus.
  • Experience with eLearning authoring and lightweight media production (e.g., Articulate Rise/Storyline, Captivate, Camtasia, or equivalent) to create modular training for distributed technicians.
  • Comfort with performance analytics and dashboards (Power BI/Tableau or equivalent) to report training effectiveness and operational outcomes.

Skills

  • Requires occasional after-hours coordination during critical incidents or major releases (training updates, field comms, rapid refreshers).

Compensation

  • For this role, new hires generally start between $116,000.00 - $154,000.00 per year.
  • The full range is $116,000.00 - $209,000.00 per year.
  • This range is applicable for the labor market where the role is intended to be hired.
  • The final base salary is directly related to the candidate's qualifications and professional experience uniquely.
  • How you'll be successful
  • Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.

Benefits

  • Adhere to a structured learning journey (Onboarding → Intermediate → Advanced) aligned to the Q-series support models and the 70/20/10 learning philosophy.
  • Use ticket/dispatch/parts patterns to prioritize training updates and refreshers (top repeat issues, poor documentation patterns, parts waste, trunk stock non-compliance).

Company info

  • Get to know The Pokémon Company International
  • The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.
  • Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment in the world.
  • Learn more online at corporate.pokemon.com and pokemon.com.
  • Get to know the role
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This listing is sourced directly from Pokemoncareers's careers page and normalized into a canonical job model.