viviio
Digital Customer Success Manager
Phoenix, Arizona, United States
Sponsorship not specifiedDetected 20 days ago
HubSpotCRMCustomer SuccessLeadershipCommunicationCollaboration
About the role
- We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.
- Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage.
- They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.
Responsibilities
- Building and optimizing automated email sequences, onboarding flows, and renewal campaigns
- Partnering with CS leadership to develop and refine the digital engagement playbook
Nice to have
- You think in segments and triggers, not individual accounts
- You treat silence as a signal and act on it before it becomes churn
- You measure everything and use the data to improve what you send next
- 3+ years in a scaled customer engagement role Proficiency with CRM and marketing automation tools.
- HubSpot experience strongly preferred Strong written communication skills - your emails and sequences do the relationship work Familiarity with K-12 or edtech is a plus but not required
- Experience using AI tools to improve workflow, content creation, or customer segmentation is preferred
Benefits
- Comfort working with data - you can read a health score, spot a trend, and act on it
- Monitoring account health signals and triggering the right intervention at the right time without waiting to be asked
- Maintaining accurate account data and health records in CRM
- Bonus points for:
This listing is sourced directly from viviio's careers page and normalized into a canonical job model.