Hut8
Operations Coordinator - Highrise.ai
Miami, FL · Junior
Sponsorship not specifiedDetected 22 days ago
JiraSalesforceCustomer SuccessLeadershipCommunicationAdaptability
About the role
- We are looking for a sharp, motivated, and adaptable Operations Coordinator to join our team in Miami.
- You will work directly under the Director of Operations across two core areas: customer success operations and business administration.
- If you're early in your career, eager to learn, and excited about being at the forefront of AI infrastructure, this is the role for you.
Responsibilities
- You'll touch a little bit of everything, and over time you'll help define and build the processes that keep this business running.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- ▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure
- Customer Operations Support
- Administer and maintain Salesforce, ensuring records, pipelines, and customer data are accurate and up to date
- Manage the JIRA ticketing system, ensuring timely resolution and proper escalation paths
- Build the framework for end-to-end customer lifecycle management, ensuring a high standard of service from onboarding through steady state
- Design and execute structured onboarding programs for new customers, setting clear expectations around support, SLAs, and points of contact
- Own the billing and invoicing calendar - tracking when customers need to be invoiced and when vendor payments are expected, flagging discrepancies or risks early
- Manage the company's NDA process - tracking agreements, coordinating signatures, and maintaining a current registry
Requirements
- 1-3 years of experience
Skills
- Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure.
Benefits
- Actively monitor customer health and proactively engage teams to identify issues, escalations, or opportunities before they become problems
- Build, manage, and oversee technician on-duty schedules to ensure consistent coverage and accountability across the team
- Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off.
- At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.
Company info
- We are proud to invest in building the best team in the industry.
This listing is sourced directly from Hut8's careers page and normalized into a canonical job model.