Tidelands Health
Patient Services Representative II
Georgetown, SC · Mid
Sponsorship not specifiedDetected 7 days ago
ComplianceOutbound SalesCustomer SupportHIPAAEHR/EMRPatient Care
About the role
- Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health!
- Patient Services Representative II Are you passionate about quality and committed to excellence?
- Consider joining our Tidelands Health team.
Responsibilities
- Engage patients throughout the registration process to create a welcoming and positive patient experience.
- Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
- Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed
- Employees may be directed to perform tasks other than those specifically presented in this description.
- Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations.
Requirements
- High School Diploma or equivalent Required
- Experience demonstrating proficiency in scheduling OR pre-registering patients.
- Ability to interact successfully with the public.
- maintaining personal composure in high stress situations required
- Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff required
- Ability to perform with a high degree of accuracy and with meticulous attention to detail required
Skills
- Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required
Benefits
- Join Team Tidelands and help people live better lives through better health!
- As our region's largest health care provider, we are also one of our area's largest employers.
- The role is responsible for obtaining accurate and complete demographic, financial, and medical information.
- Obtains and accurately enters required information for registration into the electronic health system.
- Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur.
- documents this information in the EHR, electronic health record.
- Education Qualifications
- Two (2) years of related customer experience, preferably in healthcare Required
- More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.
Company info
- The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience.
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This listing is sourced directly from Tidelands Health's careers page and normalized into a canonical job model.