Wmg
Director, Automation
USA - Remote · Director
Sponsorship not specified$155k-$175kDetected 31 days ago
Project ManagementCRMSAPProcess ImprovementERPCustomer SupportRoboticsLeadershipCommunicationCollaboration
About the role
- The Automation Director is a critical member of our Worldwide Business Operations team.
- WMG GBS is aggressively pursuing automation opportunities, including Robotics Process Automation, Artificial Intelligence, Low-code, No-code Workflow and Ticketing applications.
- This role will shape the strategy while also being responsible for supporting existing automation tools and applications.
Responsibilities
- Manage the deployment of automation and other enabling tech initiatives according to timeline, budget, and business needs. Provide governance committees and leadership with access to project progress and outcomes.
- Maintain and update Pega and other platforms managed by GBS
- Links to relevant documents:
Requirements
- Monitor outcomes related to automation alongside supporting technology projects, assuring standardization of implementation across the organization, iterating when necessary to achieve required outcomes
- Bachelor's Degree in Information Systems, Computer Science, Engineering, Business, Finance or related field
- 7-10 years of experience
- Technology background with deep experience in delivering automation and process improvement projects for the business in a global finance environment, including:
- Business Process management (BPM) knowledge and experience in business analytics
Nice to have
- Experience in a shared services environment
- Experience with Google / Vertex AI suite of RPA/AI/agentic tools
- Experience with S/4HANA and/or SAP or similar ERP environments
- Familiarity with Pega Customer Service
- Music industry experience a plus
Compensation
- $155,000 - $175,000 AnnuallySalary ranges are included for job postings where required by law.
- The actual base pay is dependent upon many factors, such as work experience and business needs.
- The pay range is subject to change at any time dependent on a variety of internal and external factors.
Benefits
- 2026 Benefits At A Glance final.pdf
Company info
- At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members.
- Here, we turn dreams into stardom and audiences into fans.
- We are guided by three core values that underpin everything we do across all our diverse businesses:
- We pursue excellence for our team and our talent.
- Everything in music starts with a leap into the unknown, and we're committed to keeping the faith, acting with integrity, and delivering on our promises.
- WMG is home to a wide range of artists, musicians, and songwriters that fuel our success.
- That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.
- We encourage applications from people with a wide variety of backgrounds and experiences.
- Consider a career at WMG and get the best of both worlds - an innovative global music company that retains the creative spirit of a nimble independent.
- Warner Music's Global Business Services (GBS) is the home to the finance operations, legal and administrative functions that provide critical support and best-in-class services to our global finance labels and affiliates.
- Each regional center embodies the collaborative and creative spirit that stems from the company's deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.
- Independent Minds.
- Major Sound.
- Love this job and want to apply?
Equal opportunity
- Warner Music Group is an Equal Opportunity Employer.
This listing is sourced directly from Wmg's careers page and normalized into a canonical job model.