Lapel (lapel.com)

Lapel (lapel.com)

Backend Engineer, Agents

San Francisco

Sponsorship not specifiedDetected 56 days ago
TypeScriptReactTailwind CSSViteNode.jsPostgreSQLTemporalAgentic AIDesign Systems

About the role

  • At Lapel, we believe the most hospitable companies win. We're building the data, infrastructure, and tools that help customer-facing teams understand every customer and act on that insight at scale throughout the entire customer lifecycle.
  • Most internet businesses want to treat customers well, but their tools work against them. We're building the layer that makes every interaction feel personal again: unifying context, coordinating action, and closing the gap between intent and experience.

Responsibilities

  • Design systems that help agents remember, summarize, and retrieve context across long-running customer interactions
  • Build workflows and tools that reduce failure modes and make agents easier to trust in production
  • Have 5+ years of backend or software engineering experience, with a track record of building reliable systems in production
  • Are excited to build the systems that make AI agents more useful, dependable, and easier to improve
  • Companies spend over $1T a year on customer-facing teams and $150B on the tools meant to support them, yet every team still pieces context together across a dozen disconnected systems.
  • Sales, success, support, and ops all serve the same customer relationship, but each one buys a different tool to do it.

Skills

  • how they remember, retrieve context, reason over customer history, use tools, take actions, and improve over time.
  • This includes the memory, orchestration, observability, evaluations, and internal frameworks that make agents reliable across our products.

Benefits

  • Competitive salary + meaningful early-stage equity
  • medical, dental, vision, 401(k), and commuter benefits
  • lunch and dinner provided daily, in-office snacks, and health & wellness benefits
  • Generous time off: many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
  • Full benefits: medical, dental, vision, 401(k), and commuter benefits
  • Office perks: lunch and dinner provided daily, in-office snacks, and health & wellness benefits

Company info

  • many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
  • A trillion-dollar problem hiding in plain sight. Companies spend over $1T a year on customer-facing teams and $150B on the tools meant to support them, yet every team still pieces context together across a dozen disconnected systems. We're rebuilding this from the foundation, and AI makes now the only moment it's possible.
  • The most interesting place to apply AI is where the work actually happens. Customer operations is one of the largest, most under-built surfaces in software. Every company runs on it, every team feels the pain, and the tools haven't been seriously reimagined in fifteen years. We think the next generation of category-defining B2B companies will be built here.
  • One platform, every customer-facing team. Sales, success, support, and ops all serve the same customer relationship, but each one buys a different tool to do it. Owning the foundation means the surface area grows with the company, from a single team to the entire revenue org to the whole business.
  • better service at internet scale.
  • Lapel works in person in San Francisco, five days a week, at our office on Market Street.
  • We hire people who'd be restless anywhere else.
  • We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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