Color Health
Senior Customer Success Manager
Remote, USA · Senior · Full-time
Sponsorship not specified$111k-$150kDetected 30 days ago
Data AnalysisProduct ManagementProduct StrategyAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- Your work will directly impact the health outcomes of the populations we serve and the long-term success of Color.
- This is a full-time, high-impact individual contributor role.
Responsibilities
- Own a portfolio of enterprise and mid-market employer and union clients, serving as the face of Color for all client-facing needs and the primary escalation point across your book of business
- Drive successful enrollment and engagement of client populations with Color's products and services
- Own and maintain strong client NPS and renewal rates; proactively identify risks and develop mitigation strategies before they escalate
- Proactively manage client issues and escalations, coordinating across member support, legal, finance, operations, product, and sales
- Serve as the client's advocate internally, surfacing concerns and working cross-functionally to develop and deliver solutions
- Partner with sales, product, and marketing teams to align on client needs, inform the product roadmap, and support go-to-market strategy
- Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship.
Nice to have
- Experience identifying and closing upsell and expansion opportunities across a complex book of business
- Excellent communication, messaging, and presentation skills across varying levels of internal and external audiences
- Strong bias for action - equally effective in day-to-day execution and in driving proactive, strategic programs
- Analytical skills to interpret program data and translate findings into actionable client insights
Skills
- Identify, position, and close expansion and upsell opportunities across your portfolio
- Convert clients into Color advocates, leveraging their successes for references, referrals, case studies, and marketing collaborations
- Monitor client engagement and program metrics, ensuring clients are achieving desired outcomes and meeting contractual benchmarks
Compensation
- The actual base pay is dependent upon many factors, such as:
- The base pay range is subject to change and may be modified in the future.
- $111,000-150,000/year
- 💰 Competitive salary
Benefits
- ✨ Comprehensive medical, dental, vision, life, and disability benefits
- 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend
- 🏝 Generous vacation policy, paid holidays and company-wide recharge days
- 🍼 Equal paid parental leave for birthing and non-birthing parents
- In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics.
- Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer.
- Color's goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.
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This listing is sourced directly from Color Health's careers page and normalized into a canonical job model.