Irobot

Senior Salesforce Developer, Service Cloud

US-MA-Bedford · Senior

No sponsorship$88k-$126kDetected 30 days ago

GitDevOpsRESTSalesforceCRMCustomer SupportCollaborationProblem Solving

About the role

This role combines Salesforce development, integrations, and AI-driven automation.

Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
Deliver enhancements across the full development lifecycle
Build and maintain API integrations using Apex and REST services
Enhance the existing Agentforce chatbot to support transactional workflows
Use Salesforce Data Cloud to support personalization and AI grounding
Support identity resolution and data mapping as needed
Support testing, UAT, deployments, and production releases
Background in customer service, warranty, or technical support systems
This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting.
You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation.

5+ years of Salesforce development experience
Hands-on experience with Salesforce Agentforce
Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
Familiarity with Salesforce Data Cloud
Experience with Git and Salesforce deployments
Experience with AI, chatbots, or conversational automation
Experience supporting global or multilingual Salesforce implementations
Strong experience with:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.

This listing is sourced directly from Irobot's careers page and normalized into a canonical job model.