EverCommerce

EverCommerce

EverHealth - RCM Lead Service Manager

Remote- US

Work authorization required$53k-$63kDetected 12 days ago
Data AnalysisRAGSalesforceAccount ManagementExcelProcess ImprovementVendor ManagementRecruitingAR/VRLeadershipCommunicationProblem SolvingMentoringClaims Management

About the role

  • At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers
  • and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

Responsibilities

  • Manage a smaller portfolio of assigned clinics, maintaining full accountability for client relationship, performance, and satisfaction.
  • Lead client meetings focused on KPIs, financial performance, trends, and action plans.
  • Identify risks early and implement corrective strategies to improve outcomes.
  • Team Leadership & Support
  • Support a team of RCM Service Managers by providing guidance, coaching, and day-to-day direction.
  • Join SM client calls as needed to provide additional support, expertise, or escalation management.
  • Act as a resource for complex scenarios, helping SMs navigate challenges and drive resolution.
  • Drive accountability for action plans on at-risk accounts and monitor progress toward resolution.
  • Partner closely with Claims Management and Vendor Management teams to ensure alignment on priorities, workflows, and performance expectations.
  • Support implementation of new operational models, tools, and process improvements.

Requirements

  • This is a highly collaborative role requiring strong leadership, revenue cycle expertise, and the ability to influence without direct authority.

Nice to have

  • Experience in an outsourced RCM or multi-client environment.
  • Advanced Excel and data analysis skills.
  • Experience with Salesforce, Zoom, and Google.
  • Strong presentation skills with ability to communicate effectively at both client and executive levels.
  • Experience supporting process improvement, SOP development, or operational transformation initiatives.
  • Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia.
  • This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.
  • Continued investment in your professional development

Compensation

  • The compensation for this position is $53,000 to $63,000 USD per year in most US locations.

Benefits

  • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program
  • Client Health & Risk Management
  • Partner with SMs to proactively monitor clinic health across key performance metrics, including:
  • Provide regular updates to RCM Director on overall client health, risks, escalations, and team performance.

Company info

  • https://careers.evercommerce.com/us/en
  • We are seeking a Lead RCM Service Manager to support and elevate the performance of our Service Manager (SM) organization.
  • This role combines direct client ownership with team leadership responsibilities, serving as a "working lead" who maintains a smaller portfolio of clinics while guiding, coaching, and supporting a team of SMs.
  • The Lead RCM Service Manager plays a critical role in identifying at-risk clients, driving operational consistency, and ensuring alignment across Service Managers, Claims Management, and Vendor teams.
  • This individual will partner closely with RCM leadership to provide visibility into client health, escalate risks, and help implement process improvements that drive better outcomes.
  • At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.

Visa & Work Authorization

  • Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
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This listing is sourced directly from EverCommerce's careers page and normalized into a canonical job model.