Customer.io

Customer.io

Mid-Market Account Executive, Americas

Americas Remote · Mid

Sponsorship not specifiedDetected 49 days ago
SalesAccount ManagementLead GenerationOutbound SalesCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving

About the role

  • Hello, I'm Jacob, Senior Sales Manager at Customer.io!
  • We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us!
  • This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

Responsibilities

  • Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
  • Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
  • Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
  • Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
  • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

Requirements

  • Candidates must be located in one of these regions to be considered for the role.
  • B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
  • 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
  • Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
  • Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
  • Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
  • Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
  • Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
  • Engage in high-volume prospecting, cold and warm outreach
  • Manage the full sales cycle for deals typically under $50,000 ACV
  • Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
  • Compensation & Benefits
  • We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

Skills

  • Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals

Compensation

  • We believe in transparency.
  • We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
  • We know our people are what make us great, and we're committed to taking great care of them.
  • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
  • 30-minute video call with a Recruiter
  • 45-minute video call with the Hiring Manager

Benefits

  • Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • See full benefits here →
  • We commit to using our influence to increase inclusion and equity within the tech industry.
  • We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Company info

  • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
  • We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
  • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead.
  • We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
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This listing is sourced directly from Customer.io's careers page and normalized into a canonical job model.