Webster Bank

Training Coordinator, Contact Center

Remote-Nationwide, USA

Sponsorship not specified$55k-$60kDetected 25 days ago

ExcelPerformance ManagementHRISLeadershipCommunicationCollaborationCritical ThinkingMentoringOrganizational SkillsMicrosoft Office

About the role

If you're looking for a meaningful career, you'll find it here at Webster.
As a leading commercial bank, we remain passionate about serving our clients and supporting our communities.
Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Document training issues and performance measures, analyze results and recurring trends and provide feedback to colleagues and managers.
Demonstrate flexibility working with internal contact center partners for coaching needs.
Delivers training timeline deadlines are achieved.
Support contact center initiatives and programs as needed
In-depth experience in using Articulate for both RISE and Storyline to build training material
Knowledge of instructional design as it interacts with the LMS process and tools
Demonstrated ability to develop and foster strong internal/external relationships with various levels within the organization.

2-4 years client support experience in a high-volume Contact Center with 2+ years of experience in a Training role
Experience coaching employee performance to call center metrics
Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)
Demonstrated experience using eLearning development tools such as Articulate Storyline, Rise, Adobe Captivate, Zenerate or similar authoring tools.
Articulate experience is required specifically

Leadership, coaching and performance management skills.
Strategically focused on supporting business requirements.
Excellent written and verbal communication skills.
Flexible in adapting to constantly changing priorities.
Decisive; extremely accurate and detail-oriented
Self-motivated, reliable, and well organized
The estimated salary range for this position is $55,000.00 to $60,000.00 USD annually.
Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.
In addition, this position is eligible for incentive compensation.

The estimated salary range for this position is $55,000.00 to $60,000.00 USD annually.

Monitors the learning experience through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
Enhances the learning experience through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
Ability to ensure strong learning outcomes and putting employees on a path to green for meeting metrics coming out of training
Proficient in MS office and Workday Learning/LMS
Experience applying UI/UX principles to learning design to create user-friendly and engaging learning interfaces

e consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disabili

This listing is sourced directly from Webster Bank's careers page and normalized into a canonical job model.