Webster Bank

Webster Bank

Training Coordinator, Contact Center

Remote-Nationwide, USA · Mid

Sponsorship not specified$55k-$60kDetected 134 days ago
ExcelPerformance ManagementHRISLeadershipCommunicationCollaborationCritical ThinkingMentoringOrganizational SkillsMicrosoft Office

Stay score

odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • If you're looking for a meaningful career, you'll find it here at Webster.
  • As a leading commercial bank, we remain passionate about serving our clients and supporting our communities.
  • Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Responsibilities

  • Document training issues and performance measures, analyze results and recurring trends and provide feedback to colleagues and managers.
  • Demonstrate flexibility working with internal contact center partners for coaching needs.
  • Delivers training timeline deadlines are achieved.
  • Support contact center initiatives and programs as needed
  • In-depth experience in using Articulate for both RISE and Storyline to build training material
  • Knowledge of instructional design as it interacts with the LMS process and tools
  • Demonstrated ability to develop and foster strong internal/external relationships with various levels within the organization.

Requirements

  • 2-4 years client support experience in a high-volume Contact Center with 2+ years of experience in a Training role
  • Experience coaching employee performance to call center metrics
  • Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)
  • Demonstrated experience using eLearning development tools such as Articulate Storyline, Rise, Adobe Captivate, Zenerate or similar authoring tools.
  • Articulate experience is required specifically

Skills

  • Leadership, coaching and performance management skills.
  • Strategically focused on supporting business requirements.
  • Excellent written and verbal communication skills.
  • Flexible in adapting to constantly changing priorities.
  • Decisive; extremely accurate and detail-oriented
  • Self-motivated, reliable, and well organized
  • The estimated salary range for this position is $55,000.00 to $60,000.00 USD annually.
  • Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.
  • In addition, this position is eligible for incentive compensation.

Compensation

  • The estimated salary range for this position is $55,000.00 to $60,000.00 USD annually.

Benefits

  • Monitors the learning experience through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
  • Enhances the learning experience through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
  • Ability to ensure strong learning outcomes and putting employees on a path to green for meeting metrics coming out of training
  • Proficient in MS office and Workday Learning/LMS
  • Experience applying UI/UX principles to learning design to create user-friendly and engaging learning interfaces

Company info

  • Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals.

Visa & Work Authorization

  • e consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disabili
Apply directly at Webster Bank →Create a free account for alerts like thisView Webster Bank immigration profile

This listing is sourced directly from Webster Bank's careers page and normalized into a canonical job model.