Serve Robotics

Operations Associate - Part Time (West LA)

Los Angeles, CA · Mid · Part-time

Sponsorship not specifiedDetected 85 days ago

Machine LearningComputer VisionJiraAccountingCustomer SupportRoboticsCommunicationCollaborationProblem Solving

About the role

As an Operations Associate, you'll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots.

Responsibilities

Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment.
You'll collaborate closely with teams across operations, engineering, and customer support-helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in.

Requirements

Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie.
Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.
Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills.
Physical demands include walking/biking several miles per day and handling equipment.

Skills

Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

Benefits

Our personable sidewalk robot is our vision for the future.
It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience.

Company info

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
As an Operations Associate, you'll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand-whether it's navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That's where you come in.
In this hands-on role, you'll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You'll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.
Our team is agile, diverse, and driven.
We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
While our robots are designed to operate independently, there are times when they need a helping hand-whether it's navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges.
That's where you come in.
In this hands-on role, you'll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time.
You'll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.

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This listing is sourced directly from Serve Robotics's careers page and normalized into a canonical job model.