Office Hours

Office Hours

Client Solutions Associate, San Francisco - Immediate Start

San Francisco, California, United States · Full-time

Sponsorship not specified$72k-$88kDetected 300 days ago
Customer SuccessResearchCommunicationCollaboration

About the role

  • Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.
  • What we believe We believe that human knowledge is the world's most valuable asset.
  • And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized.

Responsibilities

  • Project Creation & Ownership: Manage your clients' research projects, from understanding their goals to recruiting and scheduling the right experts for them.
  • Project Performance Tracking: Monitor client and expert feedback on interviews to 1) drive successful research for our clients and 2) ensure our network has only high-quality, engaged experts.
  • Manage your clients' research projects, from understanding their goals to recruiting and scheduling the right experts for them.
  • Monitor client and expert feedback on interviews to 1) drive successful research for our clients and 2) ensure our network has only high-quality, engaged experts.
  • At Office Hours we believe in building a diverse and inclusive workplace, so if you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Requirements

  • You are not afraid of ambitious goals
  • You are a great communicator
  • You are an optimist with a growth mindset
  • You are an independent problem-solver
  • 0-2 years of professional work experience
  • Prior experience in a customer success role
  • Strong understanding of various professional industries and roles
  • Though no day is the same as a CSA, you can expect the job to involve:
  • You thrive when you truly own something
  • Bonus Points
  • Prior experience working at a startup
  • Our Benefits
  • Competitive salary & stock options
  • Healthcare, dental, and vision coverage
  • Wellness/fitness benefit

Compensation

  • $72,000 - $88,000, based on seniority and relevant experience + uncapped performance-based monthly bonus

Benefits

  • Flexible vacation time, regular company holidays
  • Parent-friendly, remote work, and paid family leave

Company info

  • Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.
  • What we believe
  • We believe that human knowledge is the world's most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours' mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.
  • Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.
  • Our Client Solutions team is the front line for finding the right experts for our clients.
  • As a Client Solutions Associate, you will be directly responsible for growing our network and scaling our impact by connecting our clients to the right subject matter experts, who will then share their knowledge through qualitative interviews.
  • This role is fast-paced and no day is the same.
  • You will need to be hard-working, flexible, with strong client-facing communication skills.
  • Office Hours is an online platform that lets users earn income by sharing what they know.
  • Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise.
  • We believe that human knowledge is the world's most valuable asset.
  • Office Hours' mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.
  • Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie.
  • Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.
  • You will be part of creating and improving processes to help us do better work every day.
  • You will work alongside our product and engineering team to translate client feedback into product improvements.
  • We are looking for candidates that are excited to face the successes and challenges of growing a business and developing a loyal base of users.
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This listing is sourced directly from Office Hours's careers page and normalized into a canonical job model.