pawpartner
Tech Support Specialist
United States
Sponsorship not specified$15k-$25kDetected 1 day ago
Customer SupportCommunication
About the role
- You'll help independent pet care businesses succeed-not just answer questions.
- Return on Kindness - you're empowered to refund fees or extend trials without manager approval.
- Every customer gets the same care, regardless of size.
Responsibilities
- Handle 15-25 support calls and respond to 15-30 tickets per day
- Complete 5-7 new customer account builds per week
- Collaborate with the technical team to troubleshoot customer issues
- Maintain accurate records of customer interactions and resolutions
- Paw Partner was built by independent pet care business owners and is still independently owned-not private equity or venture capital.
- Support is the heart of Paw Partner.
- As a Technical Support Representative, you'll help pet care businesses succeed by solving problems over the phone and through tickets while also building new customer accounts.
- Structured onboarding: Builds Training → Ticket Training → Phone Training (shadowing through full rotation).
Nice to have
- 401K (with 3% company match)
- Training & Applying
- To apply, send your resume and cover letter to julie@pawzlove.com
- Resume/cover letter review
- 30-min screening call
- 1-hour second interview
- Reference checks (we require speaking with past direct managers).
Compensation
- $40,000/year + $2,000 annual performance bonus
Benefits
- Strong technical aptitude - confident learning complex product settings, and able to explain them to non-technical users
- Health, vision, and dental (50% of premiums covered)
- 10 days PTO (15 after year one) + 6 paid holidays
Company info
- Paw Partner was built by independent pet care business owners and is still independently owned-not private equity or venture capital. While much of the industry is consolidating around investors, we've chosen a different path. More than 60% of our company works in customer support because we believe great service-not aggressive sales-is how we earn loyal customers
- The Role
- Support is the heart of Paw Partner. As a Technical Support Representative, you'll help pet care businesses succeed by solving problems over the phone and through tickets while also building new customer accounts. You'll help independent pet care businesses succeed-not just answer questions.
- How This Role Lives Our Values
- While much of the industry is consolidating around investors, we've chosen a different path.
- More than 60% of our company works in customer support because we believe great service-not aggressive sales-is how we earn loyal customers
- You care about your teammates as much as your customers.
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This listing is sourced directly from pawpartner's careers page and normalized into a canonical job model.