United Services Automobile Associa

Business Process Owner I (Mid Level)

Tampa Campus, USA · Mid

No sponsorship$77k-$147kDetected 25 days ago

Process ImprovementResearchCommunicationProblem SolvingLean Manufacturing

About the role

We are seeking a dedicated Business Process Owner I.
We offer a flexible work environment that requires an individual to be in the office 4 days per week.
This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
As business process owner, plans, directs and coordinates activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process.
US military experience through military service or a military spouse/domestic partner.

Bachelor's degree
OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (8 years of experience in lieu of a degree).
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Hands on experience with process mapping and modeling, and creating and validating process documentation.
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with utilizing various systems to collect and analyze data.

Current or past participant in a USAA Hiring Our Heroes cohort.
Demonstrated strong analytical capability, executive presence and communication, problem-solving skills, and experience leading complex initiatives in matrixed organizations.
Experience in insurance, financial services, or other regulated industries, along with certifications such as Lean Six Sigma, SAFE Agile, Operational Risk Management, or Adobe Analytics is preferred.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
The salary range for this position is: $77,120-$147,390.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Supports alignment of process to overall experience strategy and vision.
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.

Develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from United Services Automobile Associa's careers page and normalized into a canonical job model.